Customer Service Supervisor

Isaac Acquah *** Vedado Way N.E. Atlanta, GA ***** 404-***-****

*********@*****.***

SUMMARY

Keen managerial skills for immediate results for a department or company

Adapts well to all situations and easily trainable in most situations

High energy and dependable; proven ability to produce within a demanding work environment

Personable and friendly in dealing with the public

Profound communication skills and willing to take on new tasks

EXPERIENCE

2008-Present Tennis Instructor Atlanta, GA

Freelance Tennis Instructor

Freelance tennis instructor

Customer service and building relationships with clients

Atlanta Lawn Tennis Association (A.L.T.A.) member

2010-2011 Clarion Hotel Jonesboro, GA

Executive Housekeeper

Responsible for the upkeep of hotel property (180 rooms)

Pass inspection for the owners to keep the Clarion flagship

Responsible for Rules and Regulations in according to brand standards

Inventory control and budgeting

Worked directly with other departments to ensure the upmost customer service

2006-2008 Circuit City Manhattan, NY

Customer Service Supervisor

Improved customer service quality by studying, evaluating and re-designing processes

Managed a staff of customer service representatives and ensured that customers are

Retained, satisfied and their needs are fulfilled

1998-2006 Federal Express Corporation Manhattan, NY

Courier

Team Leader

Responsible for shipping and receiving freight

3 years of safe forklift driving and warehouse operations

Cleared by Transportation Security Administration

Operated company vehicles and provided courteous and efficient delivery and pick up

of packages, checked shipment for conformance to company features of service, provided

coverage for all assigned routes within the service area and provided related customer service

functions

Haz-mat trained and certified

1990-1994 New York Junior Tennis League Queens, NY

Tennis Pro

Tennis instruction for underprivileged children 8-18 years old

EDUCATION

1995-1997 Norfork State University Norfork, VA

Major: Psychology

1993-1994 State University of New York Old Westbury, NY

Major: Psychology

1988-1992 Thomas Edison Vocational & Tech. H.S. Jamaica, NY

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