Administrative, Data Entry, Windows, 65 WPM, Quickbooks, Customer Care
Resume:
Gloria Pratt
E. St. Joseph Street
Rapid City, SD 57701
**************@*****.***
SKILLS
* Type 65
* Customer Service Experience
* Cashier Experience
* Windows
* MS Excel
* Norton Utilities
* MS Word (IBM or Mac)
* Purchasing
* MS Outlook
* Creative Desktop Publishing
* Adobe Photoshop
* Proficient in Database Apps
* Word Perfect
* Computer Friendly/PC Literate
* Quickbooks
* Quick Study
* Lotus
* Strong Math Skills
* Dbase III
* DOS
EXPERIENCE
Administrative Temp 8/2003-6/2009
Career Strategies Inc. Woodland Hills, CA
Assignments:
*Davis Research Inc.
Give telephone surveys to general public.
*Tesoro, Inc.
Construct and update inventory database with Excel.
*Panavision, Inc.
Administrative Assistant to Associate General Counsel
Assist with contracts. Edit and confirm data in contracts, employee journal.
Set and confirm appointments.
Construct and Update inventory database with Excel.
Check and forward email.
Office Assistant II 3/2001 – 11/2002
Los Angeles Superior Court Los Angeles, CA
* Prepare, receive and file various legal documents with complete and accurate information extracted from various sources.
* Obtain necessary signatures.
* Attach required addendums, and ensure the complete document is received by or filed with the appropriate parties within statutory time limits.
* Screen and route telephone calls.
* Furnish information to the public, attorneys, and authorized law enforcement personnel over the telephone or at the counter in accordance with established departmental policies and procedures regarding the release of confidential information.
Customer Service Representative 11/1999 – 10/2000
EarthLink Inc. Pasadena, CA
* Utilized knowledge and experience in all customer service related skill sets, including billing and credit handling knowledge.
* Provided customer service to members by e-mail, phone, and/or other means.
* Actively adapted communication style (language, vocabulary, and tone) to address member needs.
* Demonstrated advanced familiarity with the Internet, Internet terminology, and the EarthLink homepage.
* Researched correct fixes, walkthroughs, and/or internal Customer Service resolution(s).
* Communicated resolutions in a polite, professionally written email.
* Employed a solid knowledge of online and faxback resources using only the tools and procedures defined by EarthLink.
Endeavored to resolve customer concerns efficiently and completely to prevent call backs.
Technical Writer/Researcher 8/1997 – 10/1998
Greg Easter Los Angeles, CA
* Responsible for composing and inputting data taken from medical textbooks regarding diseases, medications and anatomy in layman's terms
* Used Adobe Photoshop to scan drawings into database.
* Evaluated and requested revisions of anatomical drawings per references, as needed.
* Responsible for taking messages, and screening calls.
* Organized filing system.
* Monitored photocopier and fax machine.
Assistant Manager/Bartender 5/1994 – 8/1997
Z-Island North Hills, CA
* Opened business, disabled alarm, served drinks, performed inventory, responsible for ordering and restocking supplies and maintaining order.
* Supervised and scheduled employees.
* Ran and maintained cash register.
Secretary 6/1992 – 5/1994
Amco Manufacturing Inc. North Hollywood, CA
* Answered multi-line phone; screened phone calls to executives.
* Monitored photocopier and fax machine; typed correspondence; performed data entry. Responsible for operation of postage meter; processing, delivering mail and running the front office.
* Performed general office duties.
* Greeted clients and visitors.
Secretary/Cashier 9/1991 – 5/1992
Nadell and Company Inc. Los Angeles, CA
* Answered multi-line phone, screened phone calls to executives.
* Responsible for banking, A/R, A/P, sorting canceled checks and running the front office. Organized and delivered mail; typed correspondence.
* Organized filing system.
* Greeted clients and visitors.
* Ran and maintained cash register.
* Performed general office duties.
Secretary/Cashier 8/1984 – 6/1991
Art Omine Auto Service Honolulu, HI
* Answered multi-line phone, screened phone calls to executives.
* Responsible for banking, A/R, A/P, sorting canceled checks and running the front office. Organized and delivered mail; typed correspondence.
* Organized filing system.
* Greeted clients and visitors.
* Ran and maintained cash register.
EDUCATION
Associate Degree
Phillips Junior College, Northridge, CA, Paralegal major, 3.75 GPA
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