Manager Project

KAREN H. HORTON

*** ******** ***** ******, ******* 30115

678-***-**** ********@*****.***

SUMMARY

Experienced professional with 10+ years of financial and operational project management/business data analysis experience. Expert in analyzing and reengineering transaction billing interfaces to strategically realign critical data transmissions and eliminate problems. Strong organization and communication skills will facilitate success in attaining commitment and teamwork, while enhancing the customer service experience.

AREAS OF EXPERTISE

Business requirements Customer Service Project Management

Data interface controls Payroll management Financial Manager

Business analysis skills Vendor Contract Negotiation Ad Hoc Reporting

EXPERIENCE

AIG ADVISORY GROUP-- FINANCIAL SERVICE CORPORATION, Atlanta, GA

Business Liaison for Albridge Vendor (2007 – 2009)

Vendor Relationship Manager restoring customer confidence in vendor software, shortening speed in delivery of vendor transmission to end client, refocusing vendor on compliance and market needs, and generating new software functionality and training to improve customer satisfaction.

Researched, trained and became expert “super user” of applications as it related to vendor, increasing first-contact resolution from 25% to 70% of the time.

Improved data accuracy by 50% in first 10 months by reducing the number of missing and/or incomplete transactions from 3 million to 1.5 million.

Negotiated with 20 vendors for the improvement in database transmissions to shorten file delivery from 4 days to 1 day turnaround.

Designed service level agreements for over 15+ analytical quality and quantity standards to be agreed-upon for the new contractual arrangement.

Project Manager/Business Analyst (2002 – 2007)

Business manager assigned for the corporate-wide migration and adoption of proprietary software and realignment of company functions. A liaison to IT project manager and development team, responsible for communications and training to all company staff on deployment. Units included Commission/Payroll Processing, Client Account Establishment, Compliance Surveillance, and Customer Interface.

Drafted business requirements that include full disclosure of key compliance and ethical surveillance governance, SWOT analysis, User acceptance test cases, training component guidelines, vendor selection review, budgeting costs and software requirements review.

Created communication plans and developed a “lessons learned” document post merger, for the presentation and evaluation to the President and other VPs about merger.

Worked with key IT support and development to modify and improve data interface accuracy and timeliness.

Consulting Assignment (2001 – 2002)

Business expert for consulting firm assisting in the evaluation and final design of a project plan to consolidate duplicative operational units of five subsidiaries into one operational unit.

Researched, analyzed data using data modeling techniques, and developed “straw-man” flowcharts to build a project development proposal that included a database of vendor, manager, consultant and expert employee contacts and best practices.

Flexible communication skills with customers, showing empathy and a willingness to work with variety of individuals around their time constraints to keep project on track.

VP Operations Manager (1989 – 2002)

Managed two departments: New Client Data, controlling operational costs while providing excellent customer service and superior client data security and as an AVP Finance Manager, Commission Processing, responsible for paying 3,000+ financial planners timely and accurately.

Manager of payroll transactions, delivering accurately and timely 99.9% of time w/staff of 4.

Developed new data interfaces and controls to improve data entry from 3,000/week to processing 17,000 transactions per day.

Manager of 1.7 million client records unit with 9 employees, all processing manual; designed and implemented new database and software, effectively eliminating duplication of entry and providing for governance of client data via secure database.

Hired and managed 10–20 staff and mentored two managers for operations and payroll departments.

Reviewed Journal Entries for General Ledger reporting via SAP software.

EDUCATION

MBA, Business Administration, University of Phoenix, AZ

B.S. in Sciences, Georgia State University, Atlanta, GA

Certified Medical Office Assistant, Kennesaw State University, Atlanta, GA

CERTIFICATIONS/PROFESSIONAL DEVELOPMENT

Understanding of Anatomy & Physiology and Medical Terminology

Experienced with Medisoft, STAR & Lytec applications

Financial Accounting, University of Georgia and Georgia State, Atlanta, GA

PMBOK and BABOK training classes

TECHNICAL SKILLS

SQL Language, XML, Relational Database experience

Microsoft Office application suite (Word, Outlook, Excel, PowerPoint)

SAP and PeopleSoft

Visio, SharePoint, Peregrine, Siebel and Onyx CRM applications

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