Case Manager/Emergency Assistace. Direct Support

* ******** **.

Providence, RI ***** Phone 401-***-****

********@*******.***

Raquel De Leon

Education Sept 2003- Present Community College of Rhode Island Providence, RI

Associates in Arts Human Services

July 2003 Rhode Island College Providence, RI

Certificate in Case Management

Professional Experience October 2008 – Present West Bay Residential, Warwick, RI

Direct Support

 Responsible to assist individuals with developmental disabilities in developing their maximum independence.

 Provide assistance and informed decision making to enable individuals to accomplish activities of daily living including: personal care and hygiene, dietary and mealtime preparation, household tasks, health issues and appointments, errands, grocery shopping, community activities and relationship facilitation.

 Promote appropriate communication and interactions consistent with company values, with the supported person within the home and community.

 Maintain a positive, productive team environment including relationships with individuals, families, management and employees of WBRS.

 Monitoring and documenting the status of the individuals (includes implementing care plans and recordkeeping).

 Perform other appropriate duties as assigned.

June 2003 - August 2007 Capital City Community Centers , Providence, RI

Emergency Services Case Manager

 Directly responsible for coordinating department volunteers and community service participants.

 Planned and implements program distributions.

 Organized Food Bank and USDA deliveries.

 Provided case management for victims of crime.

 Conducted intake interviews and determines client’s eligibility for emergency and case management services.

 Provided information and referral services for the client when necessary.

 Maintained contact and record client progress.

Languages Fluent in English and Spanish

References Furnished upon request

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