Customer Service Manager

Donald Hale

**** ************ **.

Corryton,, TN 37721

H. 865-***-**** C. 865-***-****

Professional Experience

Gamma Plastics Inc.

May 2011 to present

*** **** *****

Sweetwater, TN 37874

Production Manager

Supervise manufacturing operations for 3rd shift.Complete training on all processes within

department,troubleshooting and repairing equipment as needed.Direct supervision of employees and

operations. Supply employees with needed equipment to perform their duties. Train personnel as

needed to fufill the needs of company reqirements. Maintain shift log and scheduling of employees

coordinating work hours and paid time off. evaluate and make recommendations for employee

performances. make adjustments to blow molding and injection molding processes to maintain a level

of quality according to company guidelines.

Pull-A-Part

April 2011 to June 2011 5800 Rutledge Pike

Knoxville, TN. 37924

Customer Service

Duties included helping customers find the part and vehicles they needed. assisted customers in using

computer to locate vehicles. Purchased vehicles for pull a part. Assisted as needed as cashier,

maintained cash drawer, used credit card machine. Logged in new vehicles on the lot. Performed all

duties as needed by management.

reason for leaving: working at Gamma plastics too many hours

Bob & son Heating, Cooling and Refrigeration

Aug 2009 to Feb 2011 35 Lynwood Ave.

Holyoke, MA. 01040

HVAC/R Tech

Installed various types of heating systems such as forced hot water, steam and hot air. Installed various

brands as well, such as Weil McLain, York, Peerless, Smith, Crown and Utica just to name a few.

Troubleshooting of oil fired and gas fired systems. Installed gas lines for new and existing service

(update and conversions.)Cleaned boilers and fine tuned their operation by doing a combustion analysis.

Commercial Refrigeration installed compressors for medium temp and low temp applications.

Troubleshot units for ice buildup, no cooling, leak locating, etc. worked on reach in coolers, walk in

freezers and refrigerators as well as deli cases. Installed residential and commercial A/C units from A-coil

installation to self contained units. Extensive interaction with the customer and general public.

Reason for leaving: moved to Tennessee

Branford Hall

Aug. 2008 to Aug. 2009 189 Brookdale Drive

Springfield, MA.01104

HVAC/R TRAINING

12 months of hands on training in HVAC/R, training include but not limited to commercial refrigeration,

basic and digital control electronics, heat pump systems, package systems, hydronics, intro to hvac, intro

to refrigeration, and customer service skills. Certified Universal EPA license, certified EPA 609, certified

410a refrigerant, certified P.M. tech., certified MA. Oil burner #bu136800, certified in several categories

for HVAC excellence, maintained an “A” in every class made Presidents list. Graduated #2 in the class.

Reason for leaving: graduated

Jiffy Lube

Jan. 2008 to Aug. 2008 1130 Boston Road

Springfield, MA.

Manager

Responsibilities include scheduling and supervision of 10 to 15 employees. Regularly ordering of supplies

through various vendors and update inventory. Monitor day to day activities and lead the team in the

shop in a fast paced environment. Handle customer complaints and resolve any issues. Service customer

vehicles including but not limited to oil changes, belt changes, trans flushes, radiator flushes, emission

components, tire rotations, diagnostic readout for customer, and air conditioning service. Daily sales

and profit were monitored and tried to exceed prior years production

Reason for leaving: attend HVAC/R training

Cyalume Technology (formerly Omniglow) April

2004to Aug2008

96 Windsor St.

West Springfield, MA

Supervisor / Set-Up

Responsible for overseeing plant operations on 3rd Shift. Responsible for troubleshooting molding

problems, installing molds, running test molds, testing various molds and materials. Minor repair of

molds, machines and support equipment such as air assisted robots, high speed air cutters (extrusion),

and air assisted cam molds. Acting as supervisor when needed. Use computer software daily for

updating production quantities and tracking of employee labor. Work closely with mechanic to improve

operations. Repair minor hydraulic problems such as install new lines, replace or repair leaky valves,

install replacement pumps as needed. log daily production goals in computer.

Reason for leaving: attend training

Cascio Company

March, 2001 to Nov2005 262 Meadow St.

Agawam, MA

Supervisor / Equipment operator

Responsible for overseeing various jobs and operating various equipment as needed to complete day to

day operations. Direct crew to completion of assigned jobs. Repair equipment and trucks as needed.

Reason for leaving: seasonal

Letica Corp.

Dec. 1996 to March, 2001 1 Letica Way

Jean, Nevada

Shift Supervisor

Responsible for overseeing plant operations (approx. 20+ employees), i.e. production schedule, color

changes, material changes, insert changes, etc. Responsible for implementing new procedures to

employees as well as training of new employees. Responsible for disciplinary actions as well as 90 day

and annual evaluations. Log of operations and shift evaluations done daily. Types of product being made

are 1, 2, 3, 4, 4.25, 4.5, 5, 6, 7 gallon pails as well as lids for each size and various closures. Color in pails

and lids are performed by Liquid color that is added in various ratios depending on the color of the pail

or lid. Product is being made on HPM, and Husky machines ranging from 750 to 900 ton with an

electronic whitlock system. Types of materials used are paint co-polymers, fractionals, high melt

material, and regrind.

Reason for leaving: moved to MA

Rainbow Linen Service

Aug. 1996 to Dec. 1996 1440 E. Highway 372

Pahrump, Nevada 89048

Manager

Manager of Linen facility of which duties include: Client relations, payroll of employees, hiring and

termination of employees. Ordering supplies and establishing new clients. Responsible for overseeing

daily operations and formulation deliveries for the day.

Reason for leaving: Owner retired-sold business to Las Vegas Company

Lego Systems Inc.

May 1986 to Nov. 1992 555 Taylor Road

Enfield Conn. 06082

Set-up troubleshooter

Responsible for setting up machines, i.e. mold changes, color changes, mold repair set up, mold repair

set up, machine repair set up and daily mold cleaning. Other responsibilities include troubleshooting

machine problems and any support equipment in need or minor repairs. Some support equipment

consist of conveyors, lift tables, vacuum loaders, air operated chutes, stackers and various other

electronic and air operated robotics. Familiar with Klockner Ferromatic-hydraulic type, Engle EC88 A01

hydraulic and toggle type, EC88 Repro Hydraulic type, EC88 AO2 hydraulic and toggle type all ranging

from 25 to 550 tons. Familiar with the use of BARCO reporting systems, and involved in ISO 9000

certification. Types of material use were A.B.S., P.P.O., P.O.M. and Acrylic.

Reason for leaving: Moved to Nevada

Superbrush Plastics Inc.

Feb. 1984 to May 1986 165 Front Street

Chicopee, Ma. 01020

Shift Supervisor / Set-up person

Responsible for Supervision of personnel and production requirements on swing shift. Made

adjustments when necessary to maintain quality parts. Specialized in Brush applicators and cases

(make-up for women). Maintain over 150 colors and various types of material such as but not limited to

Polypropylene, Acrylic, Nylon, Styrene, Rubber, Surlyn, and Hytrel. responsible for mixing special

material and running samples for clients or short run purposes. Type of machines used were Arburg

Toggle type machines ranging from 50 to 85 tons with vertical type injection. Some minor mold repair

and cleaning.

Reason for leaving: Position at Lego Inc.

Professional Experience not related:

Nye County Sheriffs office Deputy Sheriff- Patrol division 5/95-8/96

University of Nevada Las Vegas Police Dept. Police Officer 2/94-5/95

Clark County Constables Office Deputy Constable 4/94-5/95

Nevada Law Enforcement Academy Cadet in Training ( category 1 ) 9/93-12/93

University Medical Center Security Officer 11/92-10/93

Countryland USA Hotel & Casino/Las Vegas Security Officer 6/94-5/95

Education

1978 to 1982

Norco/Corona High School

Norco, California

General High School Diploma

1993 to 1993

Nevada Law Enforcement Academy

Carson City, Nevada

Category 1 Police officer Certification

1993

University of Nevada Reno

Reno, Nevada

Certificate in Hazardous Materials

Certifications

Category 1 Police officer

EPA A/C Universal refrigerant with 410A and Preventative maintenance.

ASE Certified motor vehicle refrigerant A/C systems EPA 609

Massachusetts oil burner certification #BU 136800

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