Telephone Technician

GREGORY T. BUDKO

*** **** **** **** • Newtown Square, PA 19073 • 610-***-**** (Res.) • g.budko@hotmail

CAREER OBJECTIVE

Senior Telephone Interconnect Technicians

PERSONAL PROFILE

Knowledgeable and dependable telephone technician with nearly 17 years project management experience. Confident in learning and using new technology. Solid work ethic with a willingness to go "above and beyond" to meet the most demanding customer expectations. Function effectively both as an autonomous, self-motivated individual and as a contributing team member. A leader with the capacity to train, mentor and develop both new and long-standing team members. Skilled in handling customer complaints. Technical strengths include:

• Evaluating a customer’s needs based on current and projected future requirements.

• Installation and service of ACD and voice mail applications.

• Call center analysis and design.

• Installation of PC hardware/software and computerized telephone systems.

• Programming and upgrading of both new and existing equipment.

• Maintaining an adequate but cost-effective parts and materials inventory.

• Diagnostic and troubleshooting skills relating to field maintenance and repair.

EDUCATION

• Bachelor of Science in Business Administration • Marketing •Elizabethtown College, Elizabethtown, PA

• Telephone Interconnect Training Hardware: Electronic Key Systems Service Installation • Presented by Henkels and McCoy, Blue Bell, PA

CompTIA : A+

CompTIA: Net +

Convergence Technologies Professional: CTP Certificate

CCNA (Pending) North Catholic IT Academy

PROFESSIONAL EXPERIENCE

ECOMM NETWORKS 2003 to 2009 Senior Technician

Service and maintain small to medium size businesses. Provide experienced knowledge and cost effective

Solutions for customers. Manage and lead the installation process from start to finish providing

Customer support through out the process.

• Certifications: INTERTEL “ACCESS” VOIP solutions, Auto Attendant and Voicemail

, applications.

INTERTEL “5000” VOIP solutions, Auto Attendant and Voicemail applications,

NORTEL “BCM 50” VOIP solutions, Auto Attendant and Voicemail applications,

COMDIAL “DK 80” Auto Attendant and Voicemail applications

EXECUTONE (owned by NexiraOne) 1986 to 2003

Lead Technician

Install, upgrade and maintain commercial telephone systems for small to medium sized firms (up to 1,000 employees). Perform needs analysis of complex customer requirements and recommend the most cost efficient solutions relating to initial installations and upgrades. Provide diagnostic and repair services to maintain equipment in good working order. Organize and supervise installation crews composed of both employees and independent subcontractors.

• Certifications: Executone "IDS" products, including ACD, Auto Attendant and Voicemail applications

Nortel "Northstar" products, including ACD, Auto Attendant and Voicemail applications

IWATSU "Adix" products including, Auto Attendant and Voicemail applications

• Consistently ranked in the upper 10% of customer satisfaction and service reliability, while always performing within cost guidelines for both installation and on-going maintenance projects.

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