Customer Service Administrative Assistant

MARCELLA TORO

***** *.*. ***** ******, Miami, Florida 33187

Telephone: 786-***-****

********.****.***.****@*****.***

OBJECTIVE

To benefit and grow with an established company.

SUMMARY OF QUALIFICATIONS

• Fully Bilingual.

• Proficient in Microsoft (MS) Office Suite: (MS Word, MS Excel, PowerPoint, and Outlook), Lotus Notes, & SAP.

• Excellent organizational, written/verbal and interpersonal communication skills.

• Detail oriented with excellent problem solving skills.

• Ability in handling high-pressure situations, multiple projects, and deadlines.

• Possess an extensive customer service and public relations background.

EMPLOYMENT HISTORY

Florida Power & Light Miami, Fl 2006-2010

Administrative Assistant

• Administrative support to the IT Business Solutions Financial & Corporate Accounting Group Manager and assisting IM staff with business administration, secretarial, clerical and general office procedures and other tasks, as directed.

• Maintaining Manager’s Outlook Calendar.

• Proficient using MS Office: MS Word, Excel, Power Point, & Outlook; MS Visio, Lotus Notes, and SAP.

• Office Managerial duties and other tasks including phones, e-mail, typing, filing, faxing, copies, letters, mass-mailings, and processing visitors.

• Receiving, sorting, and distributing of all correspondence.

• Managing, ordering, control and inventory of all office, kitchen, coffee & water supplies.

• Scheduling appointments, conferences, meetings, video conference rooms, conference bridges, seminars, reservations, and trainings.

• Arranging travel, hotel, vehicle rentals, caterings, and employee relation activities.

• Ordering all of the hardware, software, and licenses for all of the Finance Department.

• Processing executive expense reports, invoices, purchase orders, and other documents in SAP.

• IT Accuracy Manager: Weekly audit laptops and workstations to ensure devices are scanning and connecting to the network.

• Running VIRSA segregation of duties reports to assist in Sarbanes Oxley compliance of General Computer Controls.

• Processing Accounting Change Requests in the Main Frame System.

• Performing CISII Daily Balancing.

Millian, Swain, & Associates, Inc. Coral Gables, FL 2003 – 2006

Administrative Assistant

• Heavy computer application using MS Office, MS Word, MS Excel, Power Point, Outlook Express, internet, and email.

• Administrative, secretarial and clerical office procedures.

• Phones, typing, filing, faxing, copies, letters, mass-mailings, mail merging, sorting/distributing correspondence, and office supplies ordering and control.

• Scheduling appointments, conferences, meetings, travel arrangements and conference calls.

Bambuco Travel & Tours, Inc. Miami, FL 1994 – 2003

Administrative Assistant/Sales & Marketing Coordinator

• Administrative, Secretarial, clerical and general office procedures.

• Heavy computer application using System One, Saber Accounting, Microsoft Office, MS Word, MS Excel, Photo Shop, Outlook, internet, data entry, word processing and typing.

• Strong telephone & communications skills and extremely heavy public relations and customer service needed in this fast paced environment.

• Scheduling of all travel arrangements, meetings, conferences, appointments, and personal matters.

• Developed & implemented financial reports, policies; procedures, corporate documents records, memorandums & press releases.

• Creating brochures, pamphlets, flyers, post cards, and other promotional materials and packages. Advertising through radio, e-mail blasts, e-campaigns, websites, and online listing services.

Medical Arts Plaza New Orleans, LA 1989 – 1994

Receptionist/Font Desk Secretary

• Front desk duties including answering a heavy phone volume, scheduling appointments, meetings, conferences, typing, filing, charts, making copies, faxing, creating and maintaining filing system, transcribing dictation, and all other secretarial and clerical office procedures.

• Computer application using Wont Perfect, MS Office, MS Word, MS Excel, Outlook Express, Internet, and e-mail.

• Heavy data entry, word processing, letters, mass-mailings, mail merging, and sorting and distributing of correspondence.

• Processing and submitting Insurance Claims, Billing, and Collections.

EDUCATION

Presently attending Miami Dade College

• Pursuing a Business Administration Degree.

• Broadening my studies in Computers and Foreign Language.

Miami Christian School

• High School Diploma

• Honors

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