Office manager / Dispatcher
Resume:
Alvin L. Kyle III
Rt. * Box ****, St. George, Georgia 31562
Skills and Areas of Expertise
Office Manager Customer Service
Data Entry Equipment Manager
Public Relations Logistics Manager
Work Experience
Mabey Bridge and Shore Incorporated – Elkridge,MD 6/2004 – 11/2008
Office Manager / Dispatcher
Responsibilities included:
• Schedule, track and input all truck movements and associated inventory on a daily basis.
• Work closely with field and sales personnel to ensure accurate and timely deliveries;
• Interact with field personnel on a daily basis to ensure that inventory transfer information is completed and sent to the Jacksonville office for input into excel spreadsheets and in the processing software (MAI & Insphire);
• Provide customer service to customers (internal and external). Research complaints concerning services rendered. Refer complaints of service failures to designated departments for investigation.
• Organize travel and accommodations for field personnel;
• Assist the Inventory/Billing Specialist and Logistics Manager as needed.
• Complete accurate data entry for incoming and outgoing inventory in our computer system;
• Answering telephone and assisting customers;
• Participation in periodic inventory and stock takes;
• Maintain job calendar for orders coming in and going out;
• Other administrative functions as directed;
• Attended regular and continuing education courses regarding management training.
AT&T - Jacksonville,FL 11/1998 – 8/2000
Telemarketer
Responsibilities included:
• Team coach for department;
• Handle incoming calls;
• Handle customers questions;
ABC Liquors – Jacksonville, FL. 4/1986 – 11/1998
Store Manager
Responsibilities included:
• Knowledge of all products;
• Kept track of all inventory and ordering;
• Schedule employees;
• Insured customer service satisfaction;
• Daily cash count for the entire store;
• In charge of store safety.
Gray’s Guard Service –Jacksonville,FL. 8/1984 – 4/1986
Security Officer
Responsibilities included:
• Guarded electronic equipment and refrigerated box cars at the Blunt Island Terminal;
• Checked in and out the freight carriers;
• Checked security entrance for in-coming and out-going traffic as well as routine patrol.
Education
Edward H. White High School – Jacksonville,FL 8/1981 – 6/1984
* Received high school diploma.
Continuing Education Courses
• Medic First Aid Program 3/2008
• Mistake – Free Grammar and Proofreading 12/2007
• NSC Defensive Driving 10/2007
• How to Supervise People 6/2007
• Creative Leadership Workshop for Managers, 5/2007
. Supervisors and Team Leaders 5/2007
• Managing Multiple Priorities 4/2007
• Self-Discipline and Emotional Control 4/2007
• Excelling as a First-Time Supervisor 2/2007
• Advanced Microsoft Excel 7/2006
Volunteer Work•
Planned and participated in the restoration of Gravaly Hills Cemetery 9/2004 – Present
• Received the National Grave Award for the work done in Gravaly Hills Cemetery. 11/2008
• Planned and Participated in the restoration of Pinkston Cemetery.
• Received an award from Jacksonville Historical Commission. 9/2007
• Raised funds and installed three state historical markers in Jacksonville, Fl. 4/2008
• Historical presentations in elementary schools 8/1998 – Present
References available upon request.
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