Customer Service Representative

SAMANTHA ROSS

**** ********* ** *********,******* 443-***-**** **********@****.***

OBJECTIVE

Obtain a position in which I can enhance my knowledge of the field and broaden my experience.

PROFESSIONAL EXPERIENCE

MCDONALD’S

Friendly, outgoing attitude brought in and kept customers.

Cashier, April 2011 to July 2011

Customer service representative who handled thousands of dollars weekly.Addressed customer concerns and complaints in a timely and professional manner.

Key Results:

Used a friendly approach to develop personal relationships with customers, so they would return repeatedly.

Fostered a team approach to quicken response to customer orders before they became issues.

Adapted quickly to new processes and developed innovative ways to implement them.

EDUCATION & CERTIFICATIONS

ANNE ARUNDEL COMMUNITY COLLEGE Arnold, MD

Currently enrolled, expected to graduate in 2013.

Classes: Concentrating on psychology and English.

OF NOTE

Team player who works well with others and flexible in my approach to implementing new concepts.

Look forward to learning from professionals who have already progressed in this field.

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