Owner

KEY DEALER SERVICES

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WELCOME to Key Dealer Services (KDS)-we would be very happy to have your business!

• We need manufacturers’ website log in for your store

• Computer log in

• Ability to pull Warranty Receivable Schedule

• Ability to pull Open RO Report

• Ability to access Warranty Communications daily

• ***Dealer mails in all support documentation to manufacturer***

• Dealer needs to scan & email front & back of claims daily to *******@*****************.***

• Please CC all communication with KDS to ******@*****************.***

PROCESSING CLAIMS THE KEY DEALER SERVICES WAY:

• Dealership scans/emails KDS list of claims to close & front/back of each claim

• KDS logs claims into excel program based on date received

• KDS faxes confirmation to dealer of claims received & estimates when claims will be closed in dealer system today/tomorrow based on time received at our office

• KDS sheets claims to include vehicle history/parts sheets/sublet screens

• KDS audits claims according to Manufacturer Warranty & Policy guidelines

• If claims pass audit they are assigned labor operations based on parts charged out, tech comments that reach a conclusion, tech punch times, tech test results

• If labor operations are more than 1.0 hour off from tech punch times the Service Manager will be contacted to discuss potential use of actual time in addition to labor operations

• KDS keypunches claims and closes them in dealership system

• KDS batch transmits to manufacturer

• NEXT DAY, KDS reconciles parts/labor/misc amounts posted (keypunched) vs. parts/labor/misc amounts paid by manufacturer

• Dealer is notified of any payment differences over $10.00

• KDS corrects and resubmits claims to manufacturer that have been returned/rejected

Your Warranty Receivable Schedule will be reviewed/reconciled 2x/month if we have the ability to pull the reports from your system.

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