Customer Care

Marc Bibanga

**** ******* ***** **** • Atlanta, Georgia 30339

***********@*****.*** • 404-***-****

PROFILE

Seeking to acquire a position as a Business Analyst.

• Self-starter with determination for success, education and growth.

• Proven track record of accurately completing research and reporting within demanding time frames.

• Highly focused and results oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues at initial stages.

• Finely tuned analytical and research skills with dedication to clear communication and presentations.

• Adept at maintaining an exceptional rate of productivity, accuracy and efficiency; highly organized and proficient with details.

EDUCATION

Kennesaw State University, Kennesaw, Georgia

Bachelors of Arts, International Affairs

• Concentration in Diplomacy, Economic Development and International Marketing

• Minor in French and Francophonic Studies

PROFESSIONAL EXPERIENCE

Foreign Exchange Day Trader / Currency Analyst

• Analyze equity markets, trends, forecasting and price action. ie candlesticks charts and multiple indicators.

• Analyze domestic and foreign factors which impact currencies ie. GDP, interest rates, trade balance, political stability.

THE HOME DEPOT Store Support Center, Atlanta, Georgia

Resolution Expediter, Customer Care (September 2008 – Present)

• Resolve customer related complaints and install related issues associated with day to day company operations

• Analyze complex customer complaint issues to determine root causes and provide appropriate resolutions

• Regularly conduct tours and training for management and vendors to show the Customer Care processes and systems

• Build and develop relationships with key business partners to improve company profitability

• Draft CEO’s praise report for associates

• Team Lead – Hold weekly nesting with associates, provide feedback and develop strategies for performance enhancement; direct weekly team meetings.

• Special tasks: gather data and analysis using CRM, Excel and Access.

• Draft and translate company documents from English to French

• Department liaison with Home Depot Canada branches.

COMMUNITY LIFE CONCEPTS Inc., Atlanta, Georgia

Youth Coordinator (February 2008 – August 2008)

• Researched, designed and coordinated youth education and social activities

• Instruct curriculum with innovative and effective methods

CTDI Inc., Atlanta, Georgia

Inventory Specialist (October 2007 – December 2007)

• Implemented and maximized warehouse racking and floor spacing for increased efficiency

• Produced and published inventory reports

• Assets reconciliation, reporting and data analysis.

ACTIVITIES

African American Affinity, (May 2009 – Present) The Home Depot Inc.

Resident Assistant, (July 2006 – July 2007) Kennesaw State University

MODEL UN, (August, 2005 – May 2006) Kennesaw State University

SKILLS

Proficient in Microsoft Office (Access, Visual Basic, Word, Excel, PowerPoint,), Adobe Creative Suite, CRM

Equity markets analysis

Knowledge on procurement sourcing process

Strong presentation and negotiation skills

Fluent in French (written and oral)

Data analysis

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