Customer Service Manager

Gina C. Padgett

** ****** ***** • Jasper, GA ****3 • 706-***-****(h)/ 706-***-****(c)

EDUCATION

Florida Community College Jacksonville, FL (June 1994)

AS-Small Business Mgmt, Customer Service

Florida Real Estate School Jacksonville, FL (June 1991)

Completed required course for licensure in the state of Florida

Bryman College New Orleans, LA (August 2001)

Medical Assisting Courses

College of Southern Maryland La Plata, MD (2006)

OTHER TRAINING

U S Naval Academy/Fleet and Family Support-Ombudsman Training (January 2001)

Florida Community College-AS-Sm Business Mgmt, Customer Service Course (June 1998)

McOpCo-Basic Shift Manager Training Class, New Orleans, LA (April 2001)

McOpCo-Assistant Store Manager Training Class, New Orleans, LA (December 2001)

SKILLS / ABILITIES

Organizational/Management

Responsible for daily reports, cash reconciliation, safe reconciliation, communication with other managers Interviewing, hiring, scheduling and training new employees

Handling multiple phone lines and high call volume in a call center environment

Medical Assisting-both front office clerical and back office clinical

Apartment Management-leasing, scheduling maintenance, advertising, newsletters, interviewing applicants, enforcing evictions when necessary

Held upper level management position of as many as 120 employees

Customer Relations/Customer Service

Developed “Customer Service Training” manuals, Conducted classes on “Raving Fans” Customer Service procedures

Professional manner and quick study to handle multiple tasks

Assist Employees with enrollment procedures for benefit plans, and proactively address and solve payroll issues

General Real Estate Sales, New Home Sales, Property Management

Served large groups of people in handling food requests

Medical

Medical Assisting-EKG/Stress tests, lab tests including urinalysis, slide prep, preparing labs for outside laboratories, maintain pharmacy sample closet, refill requests under direction of physician and phlebotomy

Volunteer/Community Service/Memberships

Command Ombudsman- VR-53, NAF Washington- Assisting the Commanding Officer with relations to the military families, acting as a liaison and communicator through newsletters email and webpage communications (August 2006-Presently)

American Cancer Society-La Plata, MD-Relay for Life Entertainment Committee Chair

Command Ombudsman-NASJRB NOLA, Assisting the Commanding Officer with relations to the military families, acting as a liaison and communicator (April 2000-June 2004)

(Acting) Public Affairs/Recruiting Officer with Eisenhower Squadron, USNSCC- assisting the unit commander in administrative, recruiting and public affairs duties for a unit of 30 youth ranging in age from 11-18 while involved in military oriented training

Marion Memorial Auxilliary- Over 400 volunteer hrs of administrative assisting @ Marion Memorial Hospital (Buena Vista, GA)

Navy-Marine Corps Relief Society-Receptionist/assist financial counselors

Vice Chairperson of the Board for Belle Chasse Academy (original founding board member)

Resident Advisory Board Member-New Orleans Navy Housing 2002-2003

Navy League of the United States- Member in Good Standing

“Other” Skills

• All Windows OS

• Quickbooks

• 10 Key by touch

• Microsoft Office Products

• Internet

• AmiPro

• PeopleSoft

• SalesForce

• IndustrySafe

WORK HISTORY

Horizon Safety Group, Inc., Office Manager, Accounts Payable/Receivable, Client Invoicing, Payroll, Employee Travel and Claims Processing, Human Resources, Operations Assistant, Training Mgr. (Nov 2010-June2011)

Sirius/XM Satellite Radio, Payroll Administrator, Employee Expense Reimbursement, Employee relations, Washington, DC (Jan 2008-Feb 2010)

EventPro Strategies, Promotional Modeling events, Character portrayal, Event Spokesperson (February 2006-Present Day)

ST Charles General Hospital, Marketing (Commercials), new patient orientation seminars, public relations, hospital ambassador

SB ENTERTAINMENT, office manager, New Orleans, LA (March 2003-January 2004)

McDonald’s , Shift Manager, Assistant Manager, New Orleans, LA (April 2001– March 2003)

Dr’s Office, medical assistant, New Orleans, LA (January 1999–March 2001)

Barnett Bank, Employee Service Center, Jacksonville, FL (March 1997 – September 1998)

Continental Investments, Executive Secretary/Property Manager, Orlando, FL (October 1989-June 1992)

References:

Denise Fleig- Home: 904-***-****, Cell: 904-***-****

Telicia Dennis- Cell: 240-***-****

Contact this candidate