Customer Service Sales

Lakenda Norris

**** ************ **.

Houston, TX 77045

Email:************@*****.***

Home:713-***-****

Secondary: 832-***-****

Career Objectives

• To obtain a position in customer service with a company that offers a opportunity for gainful employment while allowing me to contribute to the overall success of a business.

• Summary of qualifications

• Friendly and courteous

• Top sales associate : 40% Increase and Profits

• Dedicated and hardworking

• Extensive background in customer service.

• Demonstrated ability to handle several tasks at once.

• Won recognition from all previous employers.

• Successful in dealing with difficult customers.

• Dealt with customer service concerns and complaints, by phone and in person.

Relevant Experience

• August/ 2008 – May / 2011 – IRT -Houston, TX

• Responded to inbound service calls in a fast pace high – volume call center.

• Build a rapport with customers and propose different products and services based on their account history to help minimize their monthly bill.

• Provided superior customer service and working quality while demonstrating attention to detail, flexibility and innovation in resolving problems.

• Possess effective communication skills, and working well with others at all levels.

• May29, 2007 – August 07, 2009 Top Secret Fashion -Houston, TX

• Customer Service Representative

• Work for fashion retail shop and held various responsibilities to include:

• Greet customers and ascertain what each customer wants and needs.

• Describe merchandise an explain use, operation, and care of merchandise to customers.

• Recommended, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Answer questions regarding the store and its merchandise.

• Prepare sales slips or sales contracts.

• Maintain knowledge of current sales and promotions policies regarding payment and exchanges, and security practices.

• Maintain records related to sales.

• Demonstrate use or operation of merchandise.

• Place other orders or cal other stores to find desired items.

Education- Victory Preparatory Academy

• Diploma -2011

• Peripheral Devices (Scanners, Printers, etc.)

• Word Processing Software (Word, WordPerfect, etc.)

• Typing speed 25 Words Per Minute

• English – Excellent (Read Write Speak )

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