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Management Quality Assurance

Location:
Highlands Ranch, Colorado, 80129, United States
Salary:
$75,000 - $90,000
Posted:
May 27, 2010

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June Olette Stanberry

Greater Denver Area, Colorado

720.***.****

uch49d@r.postjobfree.com

http://www.linkedin.com/in/olettestanberry

Business Process Design, Quality Management,

Change Management, Relationship Management,

Training, Communications, Program & Project Management

PROFESSIONAL PROFILE

Senior Organizational Development professional who combines a talent for strategic planning and cultivating cohesive, collaborative teams to grow capable, profitable organizations. Proven expertise in implementing corporate wide technology and business solutions through effective leadership, and relationship management specializing in:

o Business Process Definition and Restructuring

o Quality Management

o Program / Project / Implementation Management

o Customer Relationship Management

o Team Design and Leadership

o Strategic Sourcing / Supply Chain Management

o Training and Communications

o Presentations / Written Communications

PROFESSIONAL EXPERIENCE

ANALYSTS INTERNATIONAL – Denver, Colorado 1996 to 2008

Managing Director

Vendor Management Services (1996 to 2008)

Managed strategic sourcing for Fortune 500 companies reporting to the Senior Vice President of Strategy and Business Development including: client relations, contract development and negotiation, supplier management, billing / supplier payment and web-enabled tool requisition, assessment, implementation and training.

Key Accomplishments:

o Generated and managed multimillion dollar ($20 MM) revenue with a net profit in excess of $750,000 – including planning and forecasting, goal development and deployment strategies;

o Managed supply chain and logistics, contracts, vendor relations and workforce sourcing for Fortune 500 international companies;

o Initiated strategies to transform organizational cultures into a customer-focused and performance driven teams resulting in product diversification, additional revenue streams and increased profit margins;

o Built strategic alliances with industry leaders and key clients in the fields of Information Systems, Telecommunications, Technical Consulting Services and Education to build strong sales pipeline;

o Designed and differentiated the strategic sourcing business model yielding solid long-term

engagements of more than 10 years;

o Developed and conducted RFP to ascertain technology providers to meet diverse customer requirements resulting in stable long-term partnerships with tool vendors;

o Developed and negotiated all customer contracts for strategic sourcing engagements;

o Negotiated contracts with more than 100 suppliers supporting customer engagements;

o Developed and conducted RFP process for suppliers in support of customer requirements including performance and diversity metrics;

o Project Management of technology implementations including system configuration, client relationship, billing system requirements, supplier transition, customer and supplier training and go-live communications.

PROFESSIONAL EXPERIENCE

ANALYSTS INTERNATIONAL – Denver, Colorado

Managing Director

Marketing and Communication (2001 to 2007)

Led internal and external resources in media relations, website administration, and customer and employee communications functions reporting to the Vice President of Marketing and Communications.

Key Accomplishments:

o Created media relations, website collateral, customer/employee communications, and product branding/marketing campaigns resulting in increased customer acquisition and retention;

o Designed and deployed business processes and technology for Marketing and Communications functions;

o Developed and implemented internal/external communications and press releases;

o Developed and presented company presentations and sales collateral at industry forums and customer sites;

o Analyzed, designed and developed product marketing collateral for all staffing and solutions services;

o Led redesign and deployment of the Analysts International public Website resulting in increased internet traffic;

o Led a technical resource retention initiative and cultural alignment projects in numerous branches

resulting in a decrease of more than 50% in staff turnover rates.

Qwest – Denver, Colorado 1978 to 1995

Executive Director

Information Systems, Advanced Technologies Group, International Development, Procurement

o Instrumental in the creation, design, development and deployment of a breakthrough Supplier Management System which included employee recognition and reward systems, company/vendor partnering, benchmarking and assessments delivering cost reductions exceeding $400 million.

o Implemented Total Quality Management, quality assurance and team development, training modules

and goal development/measurement initiatives, utilized throughout the Qwest markets.

Key Accomplishments:

o Performed Supplier Quality Assessments for major hardware vendors and created the Quality Assessment Analyst Expert System to support the regional Bell Operating Companies purchasing power;

o Designed and deployed the first Quality Assurance/Total Quality Management Program for the IT organization;

o Developed and conducted business process training for more than 5,000 IT employees across 14 state region;

o Recruited into Qwest’s international ventures in London and worked with TeleWest in the UK to

define and manage the billing system processes and delivery systems;

o Designed a strategic planning process and collaborated with TeleWest leadership to implement business model resulting in development of strategic goals and alignment of the companies in the joint venture;

o Programmer, Systems Analyst, and Managed IT professionals for corporate wide Payroll and Billing Systems.

EDUCATION AND CONTINUING PROFESSIONAL DEVELOPMENT

REGIS UNIVERSITY – Denver, Colorado

Masters of Science Degree in Organizational Leadership, Projected Completion, August, 2010

UNIVERSITY OF COLORADO – Boulder, Colorado

Bachelor of Arts Degree in Environmental, Population and Organismic Biology

Bachelor of Arts Degree in Molecular, Cellular, and Developmental Biology

Technical Proficiencies:

o Microsoft Office Suite: Expert in Microsoft Outlook, Word, PowerPoint, Project and Visio

o ERP Software: Working knowledge of many Strategic Sourcing Service Tools

o Quality Management: IT Program Development, ISO9000, CMM, Business Process Management



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