Customer Service Medical

Mona K. Gioe

**** ******* ****** – Apt. *** Tampa, FL 33609 | Cell: 352-***-**** | Email: ********@*****.***

OBJECTIVE

To secure the position of a medical assistant where I will get the opportunity to develop and enhance my hands–on skills and knowledge.

MEDICAL SKILL SET

• Vital Signs

• Phlebotomy • Patient Care

• Charting • EKGs

• Urinalysis • Injections

• CPT/ICD-9

CERTIFICATIONS

Phlebotomy, OSHA “Blood Borne Pathogens”, HIPAA, CPR/First Aid

EDUCATION

Medical Assisting Diploma | Everest University, Tampa, FL Graduated 2012

Medical Transcription Courses | Rasmussen College, Ocala, FL 2010 – 2011

GED/CNA Certification | Macon Piatt Regional Office of Education, Chicago, IL 1997

RELEVANT COURSEWORK

• Medical Terminology

• Diseases of the Human Body

• Basic Clinic Procedures - Lab • Diagnostic Procedures

• Medical Office Procedures

• Anatomy / Physiology I & II • Medical Law & Ethics

• Medical Finance and Insurance •

EXTERNSHIP

Medical Assisting Extern | Tampa Bay Family Health Care, Tampa, FL 06/2012 – 07/2012

• Responsible for various diagnostic testing such as Pulmonary Function Tests, ear popper, centrifuge, and urinalysis.

• Demonstrated proficiency in taking patient medical histories and vital signs, including patient’s height, weight, blood pressure, pulse rate, and recorded results into patients chart.

• Trained in Program Partners; scheduling appointments, printing schedules, checking out patients, filing etc.

• Administered immunizations and other injections.

• Performed venipunctures and skin punctures to obtain blood samples for laboratory testing.

• Provided effective wound care by cleaning, assessing and dressing wounds.

PROFESSIONAL EXPERIENCE

Owner | Mona’s Cleaning, Homossasa, FL 08/2006 – Present

• Clean residential homes, bookkeeping, and taxes

• Comply with proper safety policies and procedures as required when using cleaning chemicals

• Provides excellent level of customer service to both internal and external customers

• Ensure the neatness, accuracy and thoroughness of work

Janitor | All-Star Janitorial, Inverness, FL 07/2005 – 08/2006

• Cleaned offices and stocked supplies

• Complied with proper safety policies and procedures as required when using cleaning chemicals

• Ensured the neatness, accuracy and thoroughness of work

Cashier | Taco Bell, Decatur, IL 02/2004 – 07/2005

• Served orders to customers at windows and counter

• Took food and drink orders and received payment from customers

• Cleaned food preparation areas, cooking surfaces, and utensils

• Prepared and served beverages such as coffee and fountain drinks

• Verify that prepared food meets requirements for quality and quantity

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