Analyst Technical Support
Resume:
FRANCIS C. BERNARDEZ
Buffalo, New York 14216
OBJECTIVE to secure a position as programmer/systems analyst
EDUCATION Bachelor of Science in Computer Information Systems, 1997-2001
State University College at Buffalo, New York
Cumulative GPA: 3.1/4.0
SKILLS AND QUALIFICATIONS
Business analyst with 10 years of experience and proven record of delivering projects on time and within budget to meet challenging business demand
• Experience in all aspect of the Software Development Cycle from conceptual design through documentation
• Ability to manage multiple projects simultaneously and to work with global resources, analyst, managers, vendors and database administrators
• Proficient with MS Office including, Visio, Access, Excel and Word, Visio, Lotus Notes, Global Desk Service, Windows, AS400
• Demonstrated meeting facilitation skills and high propensity to detail and follow up
• Strong technical, analytical and design skills, and understanding of mainframe systems mainly COBOL, DB2, SQL, JCL, SAS
WORK EXPERIENCE
Analyst business systems, 6/18/2001 - Present
1HSBC Bank USA, Buffalo, NY
• Responsible for the entire Program Development Cycle. Code, test, debug, document and implement batch programs in an IBM mainframe environment.
• Internal consultant: work with internal users and team members to define system needs, develop user requirements, and coordinate testing and implementations, and complete research tasks.
• Performs business systems development tasks including: preparing detailed logic diagrams, translating specs and logic diagrams into program statements, developing and documenting program specifications; preparing test data to verify new or changed programs produce expected results.
• Provide system analysis and participates in resolution of production issues
• SME for the Retail Authorization Systems
IT Intern, 3/26/01-05/2001
Buffalo Niagara Partnership, Buffalo, NY
• TCP/IP address reconfiguration and IP conflict resolutions
• Assisted in software installation and configuration
• Built a new Access Databases application for PC software inventory
Technical Support, 9/98-2001
SUNY College at Buffalo, Buffalo, NY
• Operated, troubleshoot, and informed appropriate personnel for repair of hardware and software
• Responsible for monitoring network printers
• Provided software/hardware technical support to staff and students
REFERENCE: available upon request
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