Management Sales

DILAN NAZHAT

**** ********** **. ***# *** • Dallas, TX 75287 • *******@*****.*** • 214-***-****

Objective

Utilize my skills and experience to further the company’s systems and operations, and persistently enhance IT standards, deliverables, and stakeholder’s requirements through highly proficient methodologies. High performer in delivering quality business solutions for clients. Able to bridge the gap between technical and business requirements while adhering to policies and procedures.

Skills

Advanced business relationship skills

Able to work well under pressure in a fast paced environment

A natural team leader with outstanding mentoring skills

Always utilize best practices and enforce positive working relationships

Collaborate with technical teams and able to interface with functional teams

Advanced Office 2010 Suite (Word, Excel, PowerPoint)

Core Competencies

Stata programming

Decision making

Banking expertise

Finance/Economics

Business/Statistical analysis

Time/cost management

Fast learner/Team player

Operations management

Fluency in Arabic and Kurdish

Professional Experience

BANK OF AMERICA – Plano, TX April 2007 to Dec 2008

Full Spectrum Lending Sales / Consumer Relations

Gained knowledge in the mortgage/banking industry while performing as a Full Spectrum lending specialist

• Increased pre-originated loans by utilizing bank procedures/guidelines

• Serviced current homeowners with loan mortgage needs

• Minimized costs for clients by managing escrow adjustments on various home loans

• Applied qualified customers to home equity lines of credit and refinances

• Top funder awards for every quarter as higher quotas were set and reached

INWOOD NATIONAL BANK – Dallas, TX Aug 2006 to March 2007

Customer Relations / Banker

Multi-task through the highest-end commercial customer branch in all departments of the bank

• Cross-sell and up-sell products and services

• Maintained accounts in place of personal bankers

• Pre-qualified prospective customers for loan assistance and any other banking needs

• Cash balanced drawers for other associates, main vault, and TT&L

• Expanded consumer and business related accounts as quotas and new goals were set

WOODFOREST NATIONAL BANK – Plano, TX July 2004 to May 2006

Personal Banker / Senior Teller

Routinely rotated positions throughout the bank branches and serviced as an acting supervisor

• Earned and provided management authorization for branches within the DFW metroplex

• Grew business through various marketing techniques

• Increased new accounts by qualifying current & prospective customers

• Maintained and exceeded personal and business accounts

• Increased customer satisfaction by surpassing client needs and providing solutions to unique opportunities

WORLD WIDE TECHNOLOGY / TELCOBUY.COM – Plano, TX June 2003 to Jan 2004

Computer Integrator (Contract Manufacturing)

Integrated medical carts for Hospital Corporations of America (HCA) and performed pick/pack/ship processes

• Handled shipping/receiving and inventory control

• Instruction manual production to train new employees

• Cross-examined databases on the Oracle 11i system

• Increased quality scorecards

• Exceeded weekly quotas and set monthly target goals

Education

University of Texas at Dallas

Bachelor of Science, Economics • May 2012

Texas State University

(Formerly Southwest Texas State University)

Aug 2000 – May 2002

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