Superior Customer Service
Resume:
Summary of Qualifications:
Excellent knowledge in all customer service areas of telecommunication, technical support, and billing.
Powerful training and leadership skills with an ability to manage and motivate coworkers to achieve great results.
Proven rapport with customers.
Extensive skills in trust building and problem solving.
Very professional, trustworthy, and reliable person.
Highly efficient and organized.
Expert in a wide variety of Windows programs, including Word, Excel, and Outlook.
PROFESSIONAL EXPERIENCE
09/02 to 08/06
Coordinator - Business Support Center
Verizon Wireless, Dublin, OH
Receiving incoming calls from business and consumer customers regarding billing and technical issues.
Receiving overflow of incoming calls from the Credit and Activations department.
Assisted new trainees for several training classes as a respected Subject Matter Expert.
Ensuring team members were fully trained on data equipment and features, as the team data expert.
Worked to fulfill overflow and back orders for the Dublin Offline Group.
Resolved current and past due follow-ups for other Business Support Center and Customer Care employees.
Researched and resolved undeliverable fax requests for the Dublin Fax Team.
06/99 to 12/01
Quality Control Associate
Impulse Marketing Group, Marietta, GA
Initiating and responding to daily customer service and quality control emails.
Adding relevant content to multiple websites, including photos, videos, stories, and other file types.
Maintaining a mailing list of customers for purposes of preventing and reporting email spam.
Providing daily and monthly status reports.
Maintaining affiliate compliance of vendor products.
01/99 to 06/99
Help Desk Associate
United Parcel Service, Addison, IL
Receiving incoming calls from fellow employees regarding computer technical issues.
Sending on-site help when necessary.
EDUCATION
09/82 to 05/87
High School Diploma
Momence CHS, Momence, IL
REFERENCES
Available on request
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