Customer Service Administrative Assistant
Resume:
Rachel Worley
Cincinnati Ohio 45247
*.******@*******.***
Summary of Qualifications:
Detailed record keeping with an eye for detail
Aptitude for suggesting creative solutions aimed at improving productivity levels and problem resolution
Extensive background in Microsoft Office Software, Calendar Management and Scheduling
Thrive in a fast paced environment while producing desired results
Excellent communication of results clearly and concisely to supervisor, coworkers
Ability to rapidly learn new procedures and protocols from other resources
Understanding of technology principles and expectations
Delivering assigned work and recommending next steps for testing
Develops effective resource networks and works across projects teams to help get work done
Knows how to generate and report reproducible and accurate data on key measures, benchmarking externally and against project objectives
BACKGROUND EXPERIENCE:
Mar-Test Inc., Aerotek Services
Data Analyst for Metallurgy Engineering
May 2009 – February 2010
Analysis of raw data pulled from industry standard testing protocols
Calculation of data through use of engineering equations set to graphed results
Analysis of graphed data to determine applicable medium range and delta change
Summation of equated data for technical specification comparison
Procter & Gamble/Adecco
Contract Supervisor/Lab Administrative Assistant
March 2005-present
Performing various test methods that support the stability of shampoo formulas.
Organization of all incoming products along with handling any scheduling conflicts for efficient and timely completion
Create and manage corporate notebooks with confidential documents
Filing all correspondence and data in the appropriate notebooks along with preparing notebooks for retrievable archiving.
All lab testing required to prove stability of products scheduled for launch or consumer testing. This includes formula changes along with new product launch.
Designing the layout of templates using Microsoft Excel and Word to create spreadsheets
Inter-office communications with various levels within the Process and Formulation teams providing various levels of support.
Red Robin Restaurants Position: Server
January 2005-March 2005
Various levels of customer service along with cash handling and multi-tasking.
Geoffrey’s Bar and Grill Position: Server
May 2004-January 2005
Various levels of customer service along with cash handling and multi-tasking.
LaRosa’s Position: Server
August 2001-May 2004
Training of new servers and flowing to the work providing assistance as needed
Various levels of customer service along with cash handling and multi-tasking.
Tash Shoe Company Position: Assistant Manager
June 1996-July 2001
Training new employees.
Assisting in tracking inventory in timing of re-ordering to keep stock balanced on a limited budget.
Making weekly schedules for weekly and monthly schedules.
Sales and creating new customer accounts.
Designing promotions to increase business/profits.
Balancing out sales at the end of the day. This included: cash, checks, and all credit slips.
Education
McAuley High School
Cincinnati, Ohio
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