RAHUL MISTRY

***, ********** ****, *** # **

GREENVILLE, SC – 29609

PHONE : 952-***-****

E-MAIL : ubv0ke@r.postjobfree.com

LinkedIn : HTTP://WWW.LINKEDIN.COM/IN/RAHULCLP11

CERTIFIED LOTUS NOTES PROFESSIONAL – R5 / CERTIFIED SYSTEM ADMINISTRATOR – R6 & R7

Profile: Senior Messaging and Collaboration Administrator / Consultant with unique combination of 12+ Years of extensive experience in different types of industries and technical skills, bringing to the table, the ability to combine business development with technical applications.

Professional Goals: Continuing to grow in leadership and knowledge, excel in innovative technology applications, interact and share with team members, establishing long term relationships that encourage success through mutual benefits.

Extensively experienced in:

• Different Industries including Banking, IT, Textile, Food Service and Telecommunication.

• Responsible for implementing Lotus Domino Architecture and Administration ( 75+ Servers, 50,000+ Users’ base ) on Windows, AIX, Unix OS platforms + BlackBerry Servers’ administration.

• Maximizing Replication and Routing Topology by reducing hops in paths.

• Providing technical design for enterprise solutions with business agreement on multiple system environments.

• Load-balancing and fail-over of Domino Servers using Domino Clustering.

• Conducting / leading technical meetings on every stage of change process.

• Providing technical support and Improving productivity and effectiveness (QoS) across many area of organization. Resolving HTTP, Agent Manager, Replication, Mail Routing, Mail files’ / DBs’ Corruption issues.

• AIX, UNIX and Linux Systems’ working knowledge of Administration and Setup.

• LAN & WAN Setup on Fiber backbone, using Cisco Routers, 3Com Switches and Hubs.

• Tuning Domino Servers’ performance, Analyzing repetitive problems and getting rid of them.

• Translating technical knowledge and risk associated into easy to understand form to business owners.

• Identifying root causes of servers’ crashes and providing stable and reliable messaging system.

• Meeting cusomers’ requirement and resolving servers’ ( Directory’s corruption, Mail Routing, Replication, Backup / Restores, Crashes...etc) and users’ incidents ( of Domino Access, Person / Group Docs, Mail-In Dbs, Rename / Recertification, Move, Resource Reservations…etc.), within SLA period.

• Documenting Project Plans and solutions in IT Knowledge base database for business’s future reference.

• Presenting complex issues with confidence, gathering business’s feedback, and providing resolutions to them with ideas.

Position : Senior Messaging & Collaboration Administrator

HP Enterprise Services. ( earlier EDS ) Greenville, SC ( May’ 2007 to till date )

Project : Domino Servers’ Installations, Administration, Upgrades and Migration. Blackberry ( R5 ) support for

Ahold Information Services client.

Platform: Lotus Domino Administrator and Designer Client. Wintel Servers, AIX. Barracuda, Symantec Antivirus,

NetSupport, Biscom Fax, Tivoli Backup, E-Mail Extender ( Attachment Archiving), Domino Web Access / inotes.

• Responsible for Administration of 75+ Domino Servers and 50,000+ users on Lotus Domino R5,R6, & R7 ver.

• Transparent Migration of 30+ servers from one location to other.

• Upgraded Domino Servers’ and clients’ versions.

• Got rid of spam mails with Antivirus Software Barracuda and Symantec Antivirus Software.

• Maximized Replication topology with least connection docs and Clustering of servers.

• Enhanced Blackberry Messaging Service to users.

• Tuned Domino Servers’ performance with ACLs, Replication and Clustering.

• Prevented SLA breaches by reducing high Severity calls.

• Most recently migrated users from Lotus Notes to Google mail services, using IMAP, Autonomy and Google Apps. Connectors for Blackberry Services on Google. Page 1 of 3

Position : Team Leader – System Administration UK Based Client

Capgemini Consulting Private Limited. Mumbai ( June’ 2006 to April’ 2007 )

Project : System Administration support services to UK based clients.

Platform : Around 50+ Domino Servers on R6/R7 Versions on Windows NT/2K/2K3 OS and AIX OS, Blackberry On

Domino, Domino Fax Server, Spam Sentinel and McAfee Antivirus Products.

• Implementation & Support :

• On-site in-depth and breadth study of On-shore Clients’ ( Corus and Capgemini ) Lotus Domino Environment.

• E-Mail, Calendaring and Scheduling Overview for Client’s setup.

• Typical tasks performed - Installation, Patching, Analysis, Customization, Phone support.

• Avoided servers’ crashes by keeping close eye on Mail Routing status, Disk space, Log errors..etc.

• Helped Developers rolling out their applications, signing-off templates.

• Lead team of Domino administrators keeping Clients’ Domino infrastructure running around the clock with Mail, Replication, Security and Application issue resolved in time.

• Additionally provided service / support to Blackberry and Domino Fax users.

• Managed Domino Servers to have increased failover facility for notes clients as well as Web Clients.

• Training:

• Conducted training sessions for groups and one-on-one basis, for Clients’ Standard and additional setups.

• Conducted training program for team of administrators to provide support to client’s domino infrastructure.

• Customization:

• Modified existing setup to have least possible downtimes of servers.

• Managed Blacklist / white list filtering for spam mails.

• Designed Mail Rules on users’ notes clients and Configured Message disclaimers on Servers and Users’ desks.

• Reports:

• Designed service reporting and monthly statements for domino mail and applications’ usage for higher authorities

• Created reports of daily calls / changes / stages handled and SLA breaches and its remedies for management.

• Root Cause Analysis for Server Crashes, error logs like NSD Files, Console Logs and Log files.

• Created reports of Obsolete Mail Accounts / Application Databases for management to approve its deletion.

Position : Senior System Administrator NETHERLAND based client

Atos Origin ( India )Private Limited. Mumbai (September’ 2005 to June’ 2006)

Project: Lotus Domino Administration Support services to NETHERLAND based PHILIPS client.

Platform: Lotus Domino Servers on R6 / R7 Versions on Windows NT/2K/2K3 and AIX OS, Trend MicroScan Antivirus.

Implementation and Support :

• Administration of domino servers on AIX / Windows platforms and users on Windows 95/98/XP platforms.

• Day-to-day activities of user issues’ resolution through EARS tool for Incident and Change Management.

• Provided 24 X 7 ‘ follow the sun’ infrastructure support.

• Managing incidents & Changes related to Pending mails, Delegation, ACL, Application and mail restore, Critical database corruptions, Deadmails, Replication conflicts, Data inconsistency.

• Working in line with ITIL ( IT – Infrastructure library ) standard.

• Resolution of operational issues in compliance with Clients’ developed management process CSDM.

( Continous Service Delivery Module ).

• Escalation of unresolved issues to third parties like IBM / Lotus / TrendMicro for further assistance if required

• Deep and through analysis of technical areas like replication,mail routing and archiving.

• Support to Lotus Web based workspace Quickplace and Group Collaboration “Sametime” users.

Task Responsibilites :

• Gathering business’ requirement, designing and system study according to it.

• Handled the team of administrators for development, resource usage, work assignment & monitoring as per SLA requirement,

• House-keeping tasks for all servers in domain for Disk space issues, Replication / Save Conflicts, Repair of Corrupted Databases, Pending / Dead Mail Clearance, Unused Mail / application databases management, Transaction Logging Failures, Agent Task Failures,

Page 2 of 3

Position : Assistant Manager ( IT Support )

RELIANCE INDUSTRIES LIMITED. Indian Corporate Giant ( August’ 1998-September’ 2005 )

Project : Installation, administration and upgrades of Windows, Linux, UNIX and Domino Servers.

Platform : Windows NT/2K/2K3, UNIX, Linux, Lotus Domino R4 / R5 / R6 Servers and Clients

Responsibilities:

• Project plans, architecture designing, server sizing and executing same for group of Companies.

• Lotus Notes Domino R4, R5, R6 Servers & Clients Installation, Configuration and Administration for about

300 end users.

• Developed various Applications like,

Help Desk Management – For Helpdesk engineers to keep track of calls and service provided.

Phone Directory – For employees to navigate and search for other employees’ contact numbers.

Circular and Policy Database – For executives to pass on general policies / circulars.

Discussion Forum – For all employees to participate in any issues requiring sharing of ideas.

PC-Inventory Database – For executives to keep track of all Desktops spread in company premise.

Non-Availability Notes – For employees to keep track of other users’ leave information.

Software Change Request - For Developers to keep track of changes requested by Application users.

Sales MIS – For executives to keep an eye on everyday sales figures of textile materials.

Production Reports – For executives to keep an eye on everyday / weekly / monthly production figures.

People Finder Database – For users to search for probable location of other employees during office hours.

• Created Domino Applications from Scratch / Template / Another DB using different types of Forms, Tables, Fields Formulas, Functions, Sections, Views, Frames, Pages, Actions, Agents and formed Workflow Applications.

• Beautified the applications using Layout Regions, Graphic Buttons, Navigators, Hotspots, Icons

• Trained Staff-Members and Executives for Lotus Notes.

Project: LAN-WAN Setup of around 500 nodes on Fiber Backbone. ( January’ 1998-August’1998 )

Platform: Windows NT/2K, Unix based servers, 95/98/XP Workstations, Cisco Router 3640, 3Com’s

Corebuilder Switches 2500 / 3500, 3Com’s Hubs, HTU RAD Modems.

Responsibilities:

• Installations of Network Components like Layer-3 Cisco Router 3640, Core Builder Layer-3 Switch CB3500, Layer-2 Switch 2500, PSH-40 Hubs, HTU RAD Modems G-703 and V-35 and ISDN Routers.

• Windows NT Server 4.0, Windows NT Workstation, HP Open-view and 3 Com's Transcend's NMS.

• Installation and Administration of Primary domain controller (PDC) and Back domain controller (BDC).

• Installation and Maintenance of DHCP & WINS SERVER.

____________________________________________________________________________________________________

Education: Bachelor of Electronics Engineering

Tools: Lotus Domino Server, Administration / Designer clients, Sametime, Quickplace, USD, Terminal Server, EARS, Remote Desktop Client, Notes peek, Kill notes..etc.

OS: Windows NT, 2K, 2K3 Servers, Citrix, AIX, SCO / SVR UNIX, Linux.

Certification: Certified Lotus Professional in Domino R5 Version, Certified System Administrator R6 & R7 Admin Track.

NMS: HP Open-view, Transcend Mgmt

Web-hosting: Lotus Domino, Microsoft IIS 4.0, Linux Squid and MS-Proxy Server.

____________________________________________________________________________________________________

Rahul Mistry, Greenville, SC.

Phone: +1-952-***-****,

E-Mail: ubv0ke@r.postjobfree.com

LinkedIn : http://www.linkedin.com/in/rahulclp11

Page 3 of 3

Contact this candidate