Customer Service Representative
Resume:
Rio D. Swinson
Ewing, NJ *****
***********@*******.***
Objective:
To obtain a challenging position utilizing acquired skills for Customer Call Center .
Summary of Qualifications
* More than twelve years of professional experience in corporate administration working directly for executive management
* Self motivated able to work independently
* Strong Interpersonal, analytical and communication skills
* Able to adapt to rapid paced environment, extremely demanding situations w/ emphasis on time management
* Proficient w/ high accuracy can secure deadlines
* Professional demeanor, excellent planning and organizational skills
Professional Experience
Sterling Financial Solutions – Philadelphia, PA 09/2006-08/2010
Interim Administration Director
* Developed, organized & implemented administrative procedures and policies for customer service reps.
* Organized a smoothed functioning administration and operational division to accomplish required task within limited allotted time.
* Designed and coordinated a database to maintain inventory
* Tract & prepared employees time sheets for payroll
* Trouble shoot and resolve operational & training problems within company
* Specialized in HUD loans, mortgages, & escrow analysis, loan re-certifications, tax research etc
Wachovia Investment Securities/ Mallow Building- Knoxville TN 06/2004-08/2006
Financial Solutions Representative/ Call Center Lead Supervisor Adviser
* Answered inbound and outbound phone calls and provided client support in command call center
* Script writing and manual writing experience for mass call handling
* Team Leader of mail distribution and stationary re-orders
* Maintained routine activities such as scheduling meetings, filing, faxing, copying and setting appointments.
* Proof read documents, set appointments, and prepare visual aids for presentations
* Handled extremely high volumes of calls routing messages to various executives and associates
* Provided clients assistance with online navigation of portfolio
American Sentimental Counsel- Bozeman, MT 09/1999-05/2003
Executive Assistant
* Coordinated and Prioritized the daily activities of the Chairman of the Board
* Performed the administrative functions in support of the counsel President
* Interacted on behalf of the counsel to sensitive community relations
* Composed and edited correspondence on behalf of the President
* Maintained and distributed monthly news material to members
* Recorded and distributed the minutes of management meetings
* Prepared travel arrangements, travel, itineraries, and filed expense reports/ budgets
*Assisted with preparing logistical mapping in extensive regional studies for development expansion
* Provided Administrative support as needed.
Education:
Montana State University- Bozeman, MT
University of Tennessee- Knoxville, TN
{Biology Degree pending}
Computers & Experience:
Microsoft Word, Office Outlook, Excel, PowerPoint, Quick Books, Oracle
Other Acquired Skills:
Data Entry, Mail room -Purchase Order experience, Print Binding experience, Electronic Inventory, Tracking & Shipping, Sorting & Distribution.
*Rate/Salary $16+ *Negotiable*
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