Administrative Assistant/Legal Secretary
Resume:
Sandra Mogollon
Miami, FL *****
*******@*****.***
EDUCATION Elizabeth High School
Elizabeth, NJ
High School Diploma June 1995
SKILLS
• Bilingual, written and oral fluency in English and Spanish
• Microsoft Office: Word, Excel, Outlook
• LexisNexis Time Matters 9.0
• Westlaw Next for legal research
• E-Filing in Federal Court
• Ability to communicate effectively with all socioeconomic levels of clients
• Effective problem solver with the ability to work independently as well as on a team
• Integrity and Dependability - work with time sensitive and confidential records
• Capable of delivering world class customer service and building customer satisfaction and loyalty
EXPERIENCE
Legal Assistant
Scott D. Robinson Law Firm, LLC (Private Firm)
Greenville, South Carolina
January 2004 – September 2011
• Managed high volume caseload of approximately 400 clients
• Managed and coordinated attorney’s calendar for eight (8) counties
• Responsible for conflicts checking in regards to the calendar as well as new cases
• Responsible for bond requests
• Responsible for preliminary hearing requests
• Initial contact for domestic cases which included producing pleadings and financial declarations
• Organized client case files on a daily basis
• Reviewed discovery and mailed out or delivered to clients
• Answered busy telephone lines politely and efficiently
• Filed subpoenas, pleading and motions with the clerk of court
• Entered indigent clients into the SCCID website
• Interpreted between languages in state and family court proceedings and mediations
• Per attorney’s instruction, prepared any correspondence, forms, etc.
• Per attorney’s instruction, visited inmates to conduct interviews
• Prepared cases for trial utilizing a trial notebook
• Communicated regularly with judges, attorneys and court staff
Customer Service Representative
MCI Telecommunications/Inbound Call Center
Greenville, South Carolina
July 1997 – December 2004
• Provided effective and timely resolution of a range of customer inquiries
• Handled approximately 100 inbounds calls daily including domestic and international
• Utilized multiple call center support applications to efficiently assist customers
• Accepted assignments with an open, cooperative, positive and team-oriented attitude
Customer Service/Sales Representative
Pearl Arts & Craft Supplies, Inc.
Woodbridge, New Jersey
January 1995 – May 1997
• Conducted product inventory on a weekly basis
• Responsible for cutting and measuring paper and canvas
• Organized and stocked supplies on a daily basis
• Checked in shipments of products on a daily basis
REFERENCES AVAILABLE UPON REQUEST
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