Customer Service Quality Assurance
Resume:
Mandi Warr
*** *. **** **** ******* apt #***
Henderson, NV 89015
Objective: I have been employed in the healthcare industry for 12 yrs. I’m an advanced CNA with nurse delegation. I recently graduated from Carrington College as a CMA and I’m seeking full time employment where I can share my leadership skills and be part of a strong team
Personal Qualifications:
• Professional patient communication and customer service skills
• Excellent understanding of medical terminology
• Advanced knowledge of medications, along with forms and dosages
• Knowledgeable on all HIPPA, OSHA and CLIA regulations
• Phlebotomy, injections, DM testing, INR’s and vital signs
Education:
Deer Park High class of 99’
Spokane Community College 99-2001
Carrington College MA program completed 8/2012
Work History:
Chattaroy Family Medicine - MA extern 241.4 hrs
• Rooming and Vitals
• Blood draws, injections, immunizations, INR’s, DM testing
• Insurance authorization, front desk
• Spirometry, ECG and EKG
• Wound care and procedure assistant
Riverview Retirement Community 1801 E Upriver Spokane, WA
Lead CNA/ Med Aide 3/2003 – 9/2011
• Medication administration
• Staff scheduling
• Quality assurance and Safety team member
• ADP payroll systems
• Processed all MD orders, Lab orders and X-rays
• ICD-9 coding
Achievements
• CNA since 2000
• Dementia training 2004
• Mental health 2004
• Modified fundamentals 2005
• Nurse delegation 2006
• CPR and First aide 2013
• CMA since 2012
Contact this candidate