National Account Coordinator

Location:

Posted:

September 01, 2009

Amanda J. Friedmann

**********@***.***

513-***-****

OBJECTIVE

To partner with an innovative, growing company where my skill set and experience will increase the company’s visibility and sales.

SUMMARY OF QUALIFICATIONS

Multi-task oriented Attention to detail

Excellent interpersonal communication skills Exceptional organizational skills

Deadline and goal oriented

EXPERIENCE

2004 - 2009 Oakwood Worldwide, National Account Coordinator, Cincinnati OH

• Performance resulted in promotion to National Account Coordinator

• Handled critical account to increase business and maintain customer satisfaction

• Developed strong client relationships

• Team with all levels of management regarding escalated customer concerns and also client’s request for proposals

• Streamline processes by clearly outlining client requirements

• Responsible for inside sales with international territory for Relocation Companies

• Responsible for lead follow-up to include: Fielding questions, providing quick responses and closing leads

1999 – 2004 Oakwood Worldwide, Senior Account Coordinator, Stamford CT

• Performance resulted in promotion to Senior Account Coordinator

• Liaison between client, company management and apartment communities

• Developed strong closing skills and increase closing percentage

• Responsible for meeting and maintaining monthly occupancy/vacancy goals

• Secured inventory with properties and maintained positive relations while negotiation pricing to increase company’s revenue

• Three consecutive years of maintaining the highest margin in the company

• Oversee entire corporate housing process from initial call to move-in

• Conducted client tours and meetings

• Cold call new companies weekly to locate and secure additional business

• Assisted in the introduction of Oakwood Worldwide to the Hartford CT market and increased inventory by over fifty apartments within one year

• One point of contact for all Hartford Prudential/UTC relocations both domestically and internationally

1997 – 1999 Summit Property Management, Assistant Property Manager, Valhalla, NY

• Assisted in overseeing inventory management at two rental communities

• Assisted in hiring and training all staff, managing a staff of twenty five employees

• Managed all rentals, audits of files and month end reports

• Monthly reconciliation of all monies including rent and all other charges

• Responsible for overseeing HFA Program for rental communities, ensuring 20% of the apartments were in the program

• Provided NY State with monthly reports of all activity for HFA program

COMPUTER SKILLS

Microsoft Word, Microsoft Excel, Outlook, Internet, AMSI, Siebel/OTIS (internal reservation software)

References available upon request