Executive Assistant/ Administrative Assistant

Allan Jenkins

*** ******* ****** *** *

Wheaton, IL 60187

Home:630-***-****

Mobile:630-***-****

**********@*******.***

Professional Summary

Accomplished and dedicated office support professional, with excellent problem solving and customer service skills. Demonstrated success as a productive team member with the ability to work independently, consistent track record of attaining top production and helping to support company image and reputation.

Proficient in Microsoft Word, Excel and operating proprietary databases.

Experience

HSBC, Wooddale, IL, 1999-2009 $50M division of Household International specializing in consumer loans, serving over 5000 customers.

Customer Service and Correspondence: `

Responsible for entering phone-in and mail-in customer credit card application into a computer database, as well as handling customer account inquires.

As supervisor, intervened for customer service representatives to resolve customer concerns

Chosen as one of first group of data entry representatives to receive customer service training, resulting in a wider skill base and, therefore, greater value to the company.

Recipient of Employee of the Month award for March of 2002 and January of 2004.

Awarded consistently for scoring in top 10 of production report.

Successfully handled more than 70 difficult and complex customer appeals daily.

Processed more than 250 credit applications daily.

Misty’s Temporary Services, Barrington, IL 1998-1999

Temporary data representative for various companies

Horizon Marketing Research, Rolling Meadows 1997

Telephone Interviewing Representative

Western Illinois University, Macomb, IL 1995-1996

Residence Hall Desk Assistant

Acted as hospitality manager, with responsibility of operation of university residence hall Information desk.

Education

College of DuPage, Glen Ellyn, IL Introduction to HTML, 1999

Western Illinois University, Macomb, IL, BS in Marketing 1996

College of DuPage, Glen Ellyn,IL Associate in Arts 1994

References: Available upon request

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