Customer Service Representative

***** ********* ** *** *, NEWPORT NEWS, VIRGINIA *3608

•757-***-**** •******.********@*****.***

SHEENA M. UNDERDUE

Objective

Seeking a responsible position that will challenge my abilities allowing me to fully utilize my problem solving, organizational, customer service and communication skills.

Experience

04/10-05/11

Verizon TRG Customer Solutions

Hampton, V.A.

Customer service representative

§ Responded promptly to customer inquiries.

§ Directed requests and unresolved issues to the designated resource.

§ Assisted customers with questions about their current account information and changes that occurred with their account.

08/08-05/09

Shaw University

Raleigh, N.C.

Financial Aid Assistant

§ Answered inbound calls about financial aid and other school concerns.

§ Assisted with filing student’s documents in the proper alphabetical orders.

§ Provided solid product knowledge.

§ Screened calls and directed them to the designated resource.

05/05-12/08

Pizza Hut

Newport News, V.A.

Customer Service Representative

§ Provided a friendly environment.

§ Provided leadership in the development of customer Service.

§ Assisted customers by taking orders over the phone, as well inside of the store.

§ Gave outstanding customer service being a host, making sure that each customer was seated in a timely manner.

Education

08/2010-Still attending

Norfolk State University

Norfolk, V.A.

Bachelor of Science

§ Marketing and Finance

09/04-06/08

High School Diploma

Denbigh High School

Newport News, V.A

Skills

§ Microsoft Word

§ Microsoft PowerPoint

§ Microsoft Excel

References

Tarsha Frazier Business Owner 757-***-****

Minnie Fields Student 757-***-****

Lakeisha English Student 757-***-****

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