Customer Service Sales

Vanessa Beane

*** ******* **., ******, ** *****

************@*****.***

Phone: 508-***-****

Objective:

To provide and utilize my skill set in a well rounded company setting, as well as, grow and learn within the organization to gain the necessary knowledge to become a more successful and productive team member.

Experience:

O.R.M. Incorporated – Northborough, MA

Buyer/Sales

June 2010-Present

• All purchasing functions.

• Material Planning & Scheduling.

• Customer Account Manager – prioritized and detailed all open orders for customers based on delivery of material, labor, and QC.

• Initiated sales contacts with various companies.

• Enter new quotes, customer purchase orders, and work orders.

• Worked closely with production manager to ensure on time delivery.

• Receiving functions as needed & inventory control as needed.

• Led and organized physical count of inventory reducing excess by 10k.

• Document internal process as required to maintain ISO certification.

• Specialize in low volume/high mix material procurement for Medical Device Companies, Military, and Commercial Use assemblies.

• Experience with lean manufacturing concepts and methods.

Danaher Motion – Westborough, MA

Buyer/Customer Support

January 2005 – July 2009

• Manage net change reports every morning and distribute appropriate requisitions to buyer.

• Create purchase orders based on demand in MRP – communicate with suppliers on a daily basis to discuss price and delivery.

• Cooperate with accounting on price discrepancies (receiving and de-receiving items to reflect correct cost)

• Manage non-inventory items for floor stock and kanban stock.

• Handle expedite and past due reports accordingly.

• Assist in returns with vendors and customers for warranty/non-warranty replacement items on a strict delivery schedule.

• Micro-Manage vendor accounts by reducing the amount of product to 5 main vendors using quote packages, and previous purchase history.

• Outsourced to international suppliers for cost saving measures. In 2007, outsourced close to 50k in one commodity spend.

• Communicate with suppliers in a professional and cooperative manner to ensure future relationships are kept.

• Manage over 20 supplier accounts ranging from $10k-$1m annual spend.

• Assisted with the implementation of the Oracle MRP system and trained purchasing department of 5.

• Customer Service back up, enter sales orders, send quotes to customers, manage records on Quickbase website, i.e. ECN’s, Sales Orders, New customer Po’s, etc.

• Interface with customers directly when issues arise. Maintain personal yet professional concern with the matter at hand and either address the issue or direct to management if unable to suffice.

• Participated in Kaizen events to make a cell more productive, experience with lean manufacturing and 5s sustainability.

Hudson Poly Bag – Hudson, MA

Marketing/Accounting Asst.

April 2001 – February 2004

• Accounts Receivable/Payable, Microsoft Office, PowerPoint.

• Took in checks entered them into accounting program manually, applying balances to correct accounts on the Excel worksheet. Approved invoices.

• Printed memos to be distributed to employees on future meetings, health benefits, and insurance adjustments.

• Updated employee files with overtime hours, as well as any bonuses that were given out during that specific month.

• Tracked inventory files with specific numbers for the upcoming months. (Manually through excel).

• Responsible for marketing our variety of mil-spec poly bags to an array of potential clients.

• Initiated a plan to create sample “poly packs” to send out to various police stations, medical companies, hospitals, storage companies, etc. Anyone who could utilize custom or standard type poly bags.

• Collected data from past history and created mailings for inactive accounts.

Education:

Hudson High School 1999-2003 – Hudson, MA

Massachusetts College of Liberal Arts 2003-2004

Certifications/Proficiency:

Karass 2 day Negotiating Seminar

Received Certificate of Completion

Skills Acquired:

Communication, problem solving, negotiation, conflict resolution, and attention to detail

Proficient in Microsoft office (including Excel, Power point, Access

Contact this candidate