Education:
University of Southern California, Los Angeles, California
B.A.: Annenberg School of Communication
Minor: Business Administration – Marshall School of BusinessScience Background: Chemistry, Physiology, Nutrition, etc.
Professional Quality Pipeline Development
Proficiencies: Market Penetration Analysis
RFP
Profit Maximization
Prospect Qualification
Strategic Sales Planning
Executive-level Presentations
Relationship Marketing
Vendor and Customer Relationship Management
Team Building and Leadership
Computer
MS Word, WordPerfect, Quattro Pro, MS Excel, PowerPoint,
Proficiencies: MS Outlook, MS Explorer, FTP, HTML, Webmaker X, Contact Management
Work Experience:
JM Family / Southeast Toyota Deerfield Beach, Fl
Dealer Specialist 7/08-3/09
Assisted dealers in becoming more efficient in selling vehicles, parts, and services through their processes and website.
Responsible for trouble shooting technology problems pertaining to dealer websites
Built relationships with 175 Toyota dealerships in the Southeast region.
Worked closely with Southeast Toyota’s dealer services’ field team to ensure the quality of support and keep current technology services in place.
Developed training courses to educate dealers about programs and technology to better assist them in selling cars.
JM Family / JM Lexus Margate, Fl
Assistant Service Manager 8/06-7/08
Administered warranty policies and properly initiated warranty claims.
Brought in and built new relationships with clients from competitor’s dealerships.
Sold recommended service’s for the customer’s vehicle to ensure safety.
Built customer relationships to better educate them about their car care services.
Responsible for daily flow of customers and vehicles through the Service Department.
Managing the operation of a customer’s demands to ensure them the best service of their vehicle, in return making them safe on the road.
Oversaw the service and diagnosis of the customer’s car, writing the repair order and documenting, pricing and cashing out of the customer.
Key to the City Fort Lauderdale, FL
Marketing Director 2/05-5/06
Chief marketing strategist for “Key to the City”, a marketing brochure for area businesses that is provided to hotel guests at more than 100 hotels in Broward County.
Oversaw the growth and distribution of “Key to the City” with a current circulation of more than 120,000, and a monthly growth rate of more than 10,000 copies.
Developed a comprehensive sales strategy for more than 70 area businesses marketing goods and services in “Key To The City”.
Conducted market research to identify new segments of the tourist industry in South Florida as prospective clients for “Key to the City”
Certifications: Certified Swimming Instructor
Florida Life Guard Certification
CPR and Life Saving Techniques
Lexus Certified Service Consultant
Dale Carnegie Training Certification
Honors &
Awards:
Swimming
Swimming World Cup Semi-Finalist – 100 Breaststroke
2000 Olympic Swimming Trials, 30th Place
1998-2005 Top 25 National Ranking: 100 Breaststroke
4-Time Men’s Swimming and Diving NCAA Championships Meet Qualifier
18-Time Finalist, PAC-10 Championships
4-year University of Southern California Scholarship Athlete
Achievement award BD Boot Camp for Managers
Interests:
Competitive Swimming, Coaching, Baseball, Cooking
References: Available Upon Request