Customer Service Administrative Assistant

DEBORAH L. SMITH

*** ******** ******

Vine Grove, KY 40175

270-***-**** (home)

502-***-**** (cell)

*******@*******.***

Objective: A challenging position utilizing my administrative/customer service skills and experience to support a dynamic organization.

Achievements: Advancement within the City of Vine Grove to Administrative Assistant to the Mayor (as well as other jobs held), graduate of the Radcliff/Vine Grove Community Leadership Program, Honorary Kentucky Colonel, recipient of various letters of appreciation for outstanding customer service, numerous years of office experience.

Special Skills: Maintain Bella’s K9 Academy website applying my writing and computer skills by creating informative articles, established and maintain Bella’s K9 Academy Facebook Business page, strong organizational and time management skills, excellent phone etiquette and customer service skills, proficient in Microsoft Office 2007 (Excel, Word, Outlook, Power point)

Work Experience:

The Logistics Company (TLC) Ft. Knox, KY 05/08 to 09/11

GENERAL CLERK III

• Data Processing: Issued, and cleared soldiers clothing records (permanent party, basic training and special classes)

• Scheduled appointments utilizing multiple calendars-Permanent Party and Basic Training

• Environmental Compliance Officer for two Central Issue Facilities

• Trained other employees on proper procedures of Data Processing of soldiers records

• Ordered office supplies for two facilities and maintained office files

• Interacted with Permanent Party Soldiers, Officers and Supply Sergeants

• Submitted work orders for repairs for two Central Issue Facilities

• Answered multi-line telephone/forward calls to the appropriate personnel

GENERAL CLERK II 09/07 to 05/08

Promoted from within-Job duties were similar to General Clerk III requiring less responsibilities

STOCK CLERK

Promoted from within 04/07 to 09/07

• Inventoried combat training gear (TA50) on a regular basis

• Inspected and issued combat training gear (TA50) to soldiers

• Verified soldiers paperwork before receiving or returning combat training gear (TA-50)

• Prepared station for distribution/collection of combat/training gear (TA-50)

City of Vine Grove Vine Grove, KY 11/05 to 01/07

ADMINISTRATIVE ASSISTANT

• Provided administrative support to the Mayor and City Clerk/Treasurer

• Maintained Mayors calendar and assured Mayor met all required appointments

• Unlimited check signing authorization with Mayor/City Clerk

• Typed letters, memos, maintained and updated all City files

• Responsible for typing monthly City Newsletter, assuring distribution was met

• Assisted administrative staff in other departments when required

• Responded to routine inquiries, forwarded telephone calls to the appropriate personnel

• Answered 3 line telephone which included water/wastewater/city/police department

10/94 to 11/05

UTILITY CLERK

Promoted from within

• Assisted Administrative Clerk with collection of property taxes, issued building permits

• Trained new employees on proper procedures of the front desk operation

• Daily data input of customer’s water/wastewater payments

• Maintained 1500 customer accounts (which included opening and closing accounts)

• Received customers water/wastewater payments and balanced cash drawer daily

• Monthly printing and distribution of 1500 water/wastewater utility bills

• Interacted closely with customers researching and problem solving

• Maintained delinquent accounts with the Credit Bureau

• Answered 3 line telephone which included water/wastewater/city/police department

NationsBank Okinawa, Japan 04/92 to 09/93

BRANCH SECRETARY

• Maintained Managers calendar and assured Manger met all required appointments

• Unlimited check signing authority for cashier’s checks, yen checks, and personal checks

• Responsible for confidential personnel files, hiring and termination paperwork

• Supported two supervisors with decision making during Mangers absence

• Typed memos and letters, sort, reviewed and distributed mail for Manager

• Input payroll for 48 employees

• Interacted with Military Police during alarms, distribution of security codes to employees

• Answered 5 line telephone which included Mangers line

Office Equipment: Calculator, computer, copy machine, fax, multi-line phone, scanner

Programs: Deployment and Reconstitution Tracking Software (Darts), Fort Knox Training Schedule G-3 (RATZ)

Installation Support Management System (ISM), Microsoft Office 2007, Microsoft Outlook

Prior Security Clearance: National Agency Check, (NAC) Public Trust

Special Training:

Certificate for Administrative Assistants Conference

Certificate for two Kentucky Municipal Clerks Association Conferences

Certified yearly for Computer Security Training

Certified yearly for Environment Compliance Officer Training

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