Customer Service Sales

Jaleesa Jordan

*** ******* **** **** ********, GA, 30093 404-***-**** **********@*****.***

CAREER OBJECTIVE- Motivated and personable business professional with administrative background and leadership ability seeking career with company where skills are implemented and enhanced

SUMMARY OF QUALIFICATIONS

• Organized professional with administrative and time management skills

• Computer savvy, proficient using Windows applications, MS Office Suite and the Internet

• Possess great customer service, oral and written communications skills

• Able to create professional presentations and utilize Desktop Publishing

TECHNICAL SKILLS

Applications: MS Server 2000, 2003, 2008, MS Office 2007/2010

Databases: MS Access, MS Excel, PowerPoint, Publisher

Operating Systems: Windows XP, Windows 7

Typing: 40+ wpm

EDUCATION

DeVry University, Atlanta, GA. July 2008-June 2011

Bachelors in Business Administration/Management

• Dean’s List 2008-2011- GPA 3.6/4.0 Cum Laude Graduate

• Hope Scholarship Recipient 2008-2011

Keller Graduate School of Management, Atlanta, GA . January 2012-current

Masters of Business Administration/Accounting

• National Honor Society of Leadership nominee 2012

PROFESSIONAL EXPERIENCES

DeVry University, Atlanta, GA. Federal Work-study November 2009-March 2011

Library Assistant

• Assisted patrons with locating materials and on the use of equipment in the public service area

• Maintained assigned files and collection according to company policies and procedures

• Ensured library members adhered to the obligations and regulations for acquiring or terminating membership, purchase of books, and behavior protocol within the library

• Assisted management with general clerical tasks to include typing, filing, and answering busy phone

• Stocked shelves in accordance to the Dewey Decimal System and trained volunteers on procedures

Bank of America, Atlanta, GA (Horizon/Aspen) January 2009-October 2011

Tax Processor

• Prepared individual, partnership, corporate and other types documents for tax processing

• Conducted research on various tax matters; ensured tax returns were filed timely and accurately

• Prepared written communication for sales and use tax issues

• Operated office equipment such as the copier and fax machines

Soul Universe, Milledgeville, GA April 2004-June 2008

Retail Sales Associate

• Responded to customer inquiries and requests in a friendly and courteous environment

• Arranged store displays to feature merchandise which increased customer awareness/generated sales

• Maintained an awareness of all promotions and advertisements

• Processed customer orders and accurately handled cash and credit card transactions

• Trained new employees on cashier-related duties

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