Customer Service Medical
Resume:
Tenequia R. Matlock
Dallas, Texas 75228
214-***-**** ********.*******@*****.***
Objective: I am seeking a position in the customer service or warehouse environment that will utilize my expertise. I believe I can contribute to a great deal to and organization with potential growth.
Experience:
Arbitron Dallas, TX Research Associate Feb 2011- Jul 2011 Conducting telephone surveys using computer-assisted telephone interviewing (CATI), collect responses and accurately recording data into the system.
Terminix Lewisville, TX
Outbound CSR Sept 2008 – June 2010
Called customers to scheduled annual termite inspections; called to see if the service met the customer expectations, also performed collection calls and made payment arrangements if necessary.
PRC Carrollton, TX
Inbound CSR Jan 2007 – July 2008
Answered incoming calls from members in need of roadside assistance, advised them of the estimated time of arrival; counseled as needed on club procedures and benefits; also provided payment information to service providers.
Hilton Reservations Addison, TX
Customer Service Specialist May 2005 – Jan 2007
Received and assisted customers in making reservations for hotels and resorts; redeemed airline rewards/ car rental rewards; also updated members account information and corresponded with members by email daily.
Wal- Mart Supercenter Dallas, TX
Cashier March 2002 to April 2005
Operated all cash register equipment, communicated and responded effectively to customers to answer questions; located merchandise; sorted and put up returns in their designated areas.
Education:
A.T.I. Career Training Center Dallas, TX
Medical Assisting 1999-2000
References: Available upon request
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