TeleSales Team Manager

RESUME OF MR, GURUNATH SINGH

Residential details

Flat #:401, 4th Floor, Murgao Avenue

Desterro Wado, Vasco-da-Gama, Goa 403802.

e-mail:***********@**********.***

Phone #: 083********/ Cell phone #: 992-***-****

________________________________________________________________________

Educational qualifications:

• Graduated as Bachelor’s in Business Administration (B.B.A)

Goa University/ M.E.S College / Batch 2006 / First class grade achieved, ranked

6th in the batch that passed out in 2006. Semesters included Case Analysis, Marketing Strategies, Performance management, Marketing strategies, Production management, Event management, Corporate Communication & Business Ethics.

Work Experience:

Menezes & sons

• I have rendered my services as a Logistics manager at Menezes & sons Vasco –da- Gama. (Arrival and discharge of Coal and Iron Ore at M.P.T Port and Alcon jetty at Cotumbe Goa.) D.O.J; 28th June 2010 to 28th June 2011.

• job profile was to plan, coordinate and implement better skills and ideas to run the supply chain smoothly,

• I have outstood amongst the odds to handle the pollution control at MPT Berth # 8 to 11 along with internal plots having constant control over water tanker movements in the form of overhead and normal water sprinkling 24 by 7.

• My Work also covered Recovery of Transport Bills, Maintenance and purchase of spares and negations with workshops and transport owners for rates.

• Machinery handled by me included of the 4 Tippers and 6 Tankers along with 2 P/ Loaders.

• I also was in charge of recruitment of Drivers & Cleaners and negotiation of their salaries.

• My job included Billing and preparing of Ms Excel sheets, costing sheets and Purchase Register.

Max New York Life Insurance Pvt, ltd

• Have rendered my services with Max New York Life Insurance Pvt, ltd. As a Sales manager. (Recruiting and managing A.A).D.O.J:6th January 2010 to 25th June 2010.

• Job profile demanded of recruitment, field survey’s planning and visualizing the quality of candidates for Agent Advisors and promotion of the Company.

• I have been awarded as the best and youngest manager to achieve the monthly target with the smallest team for the month of May 2010.

• I and my team have organized frequent promotional activities to increase the awareness and sales of the Company observed and guided by senior manager.

Ocwen Business Solutions Pvt, ltd

• Ocwen Business Solutions Pvt, ltd (now known as Alti-Sourse Pvt, Ltd.) Verna Industrial Estate, Verna Goa – 403722, ph #: +91-083********/6694071.

Have worked with 3 different client profiles/Departments for almost 3 years and

have always stood as the best collector for the product that I have worked with;

D.O.J: 15th June 2006 to 21st December 2009. Job profile significantly dealt with

recovery of delinquent Credit card accounts, understanding the needs and

problems and providing a Resolution to the problems, adequate documentation of

conversation keeping in Mind quality standards & most importantly customer satisfaction.

• Job Profile: senior accounts resolution officer (voice process), was also trained for junior management level operations. (SME & Team Coach in 2007) (Year of joining 2006 – 2009).

• Client’s:

Check systems (recovery):4 months

Was the first collector to pick up the biggest pay check for the first month operations and was tagged as the achiever of the 1st production month.

GE credit cards (recovery):9 months

Was heading the most fresh team on the floor with the most energetic and creative team that got moved to the 3rd department in a short span of time, and got there certification as the Green Collectors.

AmEx (American Express CC) credit cards (recovery): 12 + months.

Was promoted as a Trainee Team Coach in AmEx, and worked up to the expectation of the Management and got myself enrolled into the top collectors list and also won many awards as employee of the month award.

Was also in the creativity group lead by the HR to organize various motivational and challenging shows & competition on the floor.

• Achievements:

Achieved awards in the company for valued service:

Achieved employee of the month award in 2007 & 2009.

Also achieved employee of the quarter award in 2009.

Have also worked with;

Kinico Pvt, Ltd, Pilerne Industrial Estate (2004) internship training on 5S’s of work place management and organization structure. Had exposure to wards one of Goa’s best Fiber Glass molding Companies including equipments and technology. Learnt, understood and implemented the process of RED Tapping and Tagging. Important of all got a chance to witness the Sky Bus project and we were given exposure to the project too.

Chowgule Logistics and Exports Pvt, Ltd, Chowgule Brothers Pvt, Ltd. Marmugao Harbor (2005) undertook market research analysis project on “cargo and transport zone” supply chain management (SCM). The project emphasized on the demand and supply of Bonded and Non – Bonded warehouses and requirement of storage space in and around Vasco City.

Research papers:

Economics: Down fall of small scale industries (SSI’s) of Sancoale Industrial Estate.

The project emphasized on the reason of winding up of Cottage industries from Sancoale Industrial estate

Statistics: Multiple Regression Analysis.

Project was undertaken as a study to describe the relationship between the two groups of variables, or to predict new values.

Import and Export Finance in the port town of Vasco.

The study was undertaken to understand the financial trading parameters in the Port Town of Vasco. To understand what role do Banks play in Import and Export Business in the Port town of Vasco.

Marketable skills:

• Persistent in achieving the goals assigned to me, with 100% efforts with my team and me, by leading, negotiating, and working well with people from culturally diverse backgrounds.

• Abilities to learn, reason, think creatively, make decisions, and solve problems.

• Ability to visualize needs, interprets, communicate and motivate others to archive the corporate goal.

• Knowledge of 5S’s of work place management and implementations if required in business practices.

• Ability to understand social, organizational, technological systems, like monitor and correct performance & design or improve systems.

Other activities & achievements:

• Have participated in various National levels Business Management competitions organized by various colleges and have won several prizes.

• Have been an active member of the Leo Club of Vasco-da-gama that’s involved in various social activities to support the most needed.

• Have been a traveler and like exploring new places, as a fresh place gives you fresh ideas. I also spend adequate time on social networks that helps me spent quality time with friends and people I have worked with prior.

• Have knowledge of south Indian regional languages (verbal only).

• Have been a part of the Naval NCC unit, bagged the first place in ammunition fire of 0.8 rifles in the year 2003.

I appreciate your time, that you have spent reading my resume, and hope for an adequate response from your end.

Thanking you,

Gurunath Singh

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