Customer Service Representative
Resume:
Sherry Lynn Payne
Olive Branch, MS 38654
Objective:
To obtain a successful, as well as rewarding, career utilizing my accounting and customer service skills in an organization offering growth and advancement.
Skill summary:
Type 50-65 wpm
10-key By Touch
Retail Accounting
Interpersonal and Communication Skills
Multi-Line Phone System
Excellent Customer Service Skills
Cash Handling
Computer Literate
Experience:
Advance America August 2008- Present
Assistant Manager – Responsible for opening and closing center for business operations, counting safe, preparing all cashiers drawers for the business day, continuous balances of the safe and cashiers drawers to assure that we remain balanced, we verify funds on past due bank accounts, make reminder calls for customers due dates, prepare and deliver daily bank deposits, make collection calls daily, do field calls to customers that can’t be reached via telephone, process daily transactions for customers who do buybacks on their checks, daily faxes and emails, continuous filing, and other general office duties.
Infinite Building Products April 2007- November 2007
Customer Service Representative- Responsibilities are to insure complete and efficient process of orders, maintaining records of products sold and maintain working relationship with customers, while projecting a professional company image through phone interaction. I helped with the process of keying and processing orders, including all revisions that are made to the orders; managing the customers account as far as knowing the customers individual needs regarding what product they stock and their levels of inventory; schedule orders for shipment; process repicks for orders that are changed; process open orders for production; notify customers of any and all backorders; mail invoices to customers on time and accurately; maintain current list of distributors; issue and process post ship billings on LTLs, transfers, etc; write up complaints and errors that have been made; maintain special notes in AS400 for all customers; fax/email order acknowledgements to customers once orders have been processed; perform month-end each month; process pick-slip sheets, invoicing, and billing; issue debits and credits when needed; researching; process warranty claims weekly; filing, faxing, copying, other general office duties.
AIMS Logistics June 2006 – April 2007
Customer Service Representative- I was responsible for all freight carriers from A-J. I answered all carriers’ questions pertaining to freight bills and payments. I took part in a weekly close (every Wednesday), answered phones, sent and responded to emails daily, took part in numerous conference calls; I was responsible for my teams fax queue (printing all faxes for the team and separating them by account and handing them out), assisted the mail department in prepping the freight bills for scanning and inputting, assisted data entry clerks with inputting the bills, I assisted the Receptionist when she was out of the office, I helped with input when my account was up to date, and other general office duties.
Brannon Professional August 2004-June 2006
KLA Healthcare Consultants
Data Entry/Customer Service-Responsibilities included inputting all procedure codes into the system pertaining to patients visits to the doctors office and hospital stays, notate all payments made on previous and present accounts, kept patients medical insurance updated, answer multi-line phone system, process medical claims for Medicaid of Arkansas and Mississippi on 1500 forms for payment, daily mail processing, mass mailing each month, process doctors lockbox payments daily, and other general office duties.
Office Team December 2003-May 2004
Bountiful Blessings Ministries
Mail Operations Clerk/Customer Service- Responsibilities included entering all incoming mail and credit card orders into the system, submitting letters to customers regarding their orders, answer phones, handle mass mailings when an important event is approaching, order materials for office as needed, and other general office duties.
Wal-Mart Super Center March 2000-July 2003
Accounting Clerk-Responsibilities included overseeing all money entering and leaving the store, answer multi-line phone system, balance cash drawer and safe, clean and reset all cashiers register bags, process returned checks, complete tax exempt forms, prepare bank deposits per business day, enter each transaction performed by the cashier into a daily pick-up, and other general office duties.
Education:
Olive Branch High Four years, Graduate
Attendance clerk
Honor roll student
Northwest Community College One year, Seeking Associate
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