Customer Service Assistant

Tina M. Darby

*** ******* ***** ******, ** ***** 770-***-**** Tina. HYPERLINK "mailto:******@*****.***"******@*****.***

Profile:

** ***** ** ****** ******** experience, excellent verbal and written communication.

Self-motivated and can be charged with self-directed tasks or projects, independent thinker

but team player.

Experienced in collaborating with mutiple agencies for joint projects and meetings.

Professional Experience:

Main Street Coordinator for the City of Newnan 10/09-5/2011

Organize and coordinated the events since November 2009 for the City of Newnan, such as

Two Taste of Newnan events each year, Wine about the Economy (wine tasting) each June,

Fourth of July Festival, Labor Day weekend Sunrise on the Square Road Race, annual Octoberfest, Santa‘s visit with the public (every year after Thanksgiving), Christmas Open House, Annual Christmas Cookie Walk, and numerous other holiday events.

Helped write up and implement various regulations regarding usage of the square, Market Days, etc.

Coordinated, trained, and supervised various volunteers with events and other activities.

Responsible for recording minutes and sending them out for Main Street and DDA.

Maintained office supplies and other necessary office equipment.

Market Day director since 2009, coordinated sixty plus vendors.

Responsible for maintaining payment files for the yearly audit.

Assisted in the re-certification packet for the State Main Street certification process.

Responsible for assisting walk in clients, telephone clients, and general public duties.

Media spokesperson through radio, television, Facebook, and press releases to newspapers and magazines,

Associate Director, United Way of Coweta & Fayette 9/07 - 2/09

(Position eliminated due to reduction in workforce)

Helped raise awareness of United Way through public speaking events, chamber events, and other meetings throughout the counties. Also, submitted written press releases to the media for publication.

Prepared Community Impact Reports for local advisory board meetings and assisted the area director with reports and stats for the two counties’ boards.

Board chairmen of Coweta & Fayette Counties’ FEMA Emergency Food and Shelter Program. Facilitated FEMA money being distributed to the two counties through extensive government paperwork and reports and distributed the funds to agencies, that assist families in need. Responsible for funding for Coweta Co. going from $18,000 to over $100k.

Event planning for special events and fundraisers, negotiated pricing deals for event products, and publicized events locally.

Collaborated with agencies and individuals to further the United Way initiatives in Coweta & Fayette counties.

Established the Taskforce for Coweta’s Homeless and launched the mission with the cooperation of many key figures in Coweta County.

Liason between volunteers and area director on special projects.

United Way of Coweta & Fayette, Office Manager 9/06 - 9/07

(Left position due to promotion to area director)

Maintained an organized and well-run office for the county staff.

Helped eliminate unnecessary expenditures in county budget and tracked office budget through expense reports and petty cash reconciliation.

Coordinated advisory board meetings with board members’ schedules, prepared and distributed board minutes, and prepared reports and copies for board meetings.

Screened phone calls and followed through with individuals seeking assistance, ensuring they received the aid required.

Managed relationships with agencies, grantee partners, board members, and local donors, through e-mail, phone, and personal communication.

Assisted with campaign planning, volunteer recognition, and donor recognition.

Responsible for event and project planning.

Collaborated with office staff and director on fund raising opportunities.

Helped build and develop relationships with new agencies and individuals while promoting the mission of United Way.

The Keith Brooking Children’s Foundation, Admin. Assistant 10/05 - 7/06

Event planning with the director – contacted vendors, solicit donations/negotiated favorable pricing, event planning and logistics.

Represented the foundation at various events, light PR work.

Coordinated the foundation’s major grant program (Locker 56).

Helped coordinate board and volunteer meetings.

Maintained database of volunteers and mailing lists.

General office duties with heavy call volume.

Heritage Christian School, Second Grade Teacher. 8/04 - 10/05

Taught the second grade ABEKA curriculum.

Developed a fitness program for the students when budget cuts required the school to eliminate the P.E. teacher.

Organized field trips and educational opportunities for the elementary school students.

Launched the first “Red Ribbon” drug-free awareness program for the entire school -elementary, middle and high school.

Sew Exclusive Embroidery and Screen Printing, Inc. 10/01 – 8/04

Intially hired as office assistant and then later promoted to store manager at 2nd store.

Data entry with Quickbooks Office Program and customer service.

Designed logos, assisted clients with purchasing orders, and contacted vendors.

Kids R Kids Assistant Director, Newnan and Douglasville Centers 1995 - 1996

Newnan - day to day operations, interviewed and hired staff, supervised staff, traveled to educational conventions, and

organized training for staff.

Douglasville - assisted director in daily operations, monthly newsletter, and consultant on organizational solutions.

Edzell, Scotland Navy base- Child Development Center 1988-1991

Child care teacher, Assistant Director, then Child Development Lead Program Assistant for the Navy. Assisted in

day-to-day center operations and designed and implemented the curriculum for the center.

Education:

Trained in Microsoft Office, Microsoft Word, and Microsoft Excel

CDA – Child Development Associate Certificate from Georgia College

Graduate of Pensacola Junior College Dental Assisting Program

Graduate of Milton High School, Milton, Florida 1985

Professional organizations:

Main Street member and DDA Board member (Secretary) 2009-present

Fayette FACTOR (Family Alliance Coordinating Teamwork or Resources) member and strategic planning committee member 2007-2009

The Taskforce for Coweta’s Homeless- Founder 2008

Chamber of Commerce 2007-2009

Community Volunteer Work:

Coweta CASA (Court Appointed Special Advocate for Children) volunteer (on leave)

Past volunteer of Crossroads Church, counselor at Divorcecare for children

REFERENCES AVAILABLE UPON REQUEST

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