Shahid A Raja

***** ********* **

Ashburn, VA ***47

Mobile: 703-***-****

Day Phone: 703-***-****

Email: u906p1@r.postjobfree.com

Linguistic Background: Pakistani native and graduated (BA) in 1980 with major in Political Science and Economics. Urdu and Punjabi are my maternal and native languages and cultural knowledge and values are part of my heritage. I posses a great knowledge of local and region’s politics. Though, never worked as an assigned full time linguist but I have provided linguistic support to different agencies and currently enrolled with FBI to provide linguistic assistance. I have also provided linguistic assistance to French Police and social services in Paris during two years of study in France. I consistently watch and monitor international and especially Pakistani media and websites to stay abreast with current world’s affairs.

Currently Tested & Graded 4/4 ILR (Urdu/English).

WORK EXPERIENCE

US Department of homeland Security/TSA

Washington Dulles , VA US

Supervisory Officer/ Terminal Manager (Acting) 6/2002 - Present

Since the day one, I have been assigned to various challenging positions for the most part of my career with TSA. Not long ago, I was assigned as a Supervisory Watch Officer at the Incident Command Center (ICC) TSA/ US Department of Homeland Security, Washington, IAD for over a year. In ICC, I assisted the FSD Staff and security managers in initiating and sustaining all incidents response missions and functions. The responsibilities included implementing initial incident action plans, initiating mission assignments to notify other federal agencies, identifying and alerting appropriate TSA senior officials, drafting and distributing incidents reports, executive summaries, briefings, etc. to FSD (Federal Security Director). Maintained national security awareness by collecting, analyzing and disseminating information from a variety of sources and briefings and through close coordination and communications with other Federal departments and agencies and with other Operations centers within the Department, including TSOC (Transportation Security Operation Center). Responsibilities also included; assisting FAM (Federal Air Marshal) escort operation, coordinating and assisting with VIP and diplomatic movement, assisting federal security screening operations for passenger air transportation. In ICC, I was also responsible for accuracy of all data submissions, such as Airline Flight Statistics, PMIS and PARIS etc. Prior to ICC detailed position, I was assigned as a Terminal Security Manager (Acting) to supervise and carry out program and regulatory activities at Washington Dulles Airport. At this position for almost a year, I assisted CBP and ICE and coordinated the Gate Selectee Screening Operation. The very first mission I was assigned to supervise the Mobile Screening Force where I assisted the mission to federalize all US Airports. During that period of 6 months, I provided the initial on the job training to new Federal Screening Force at various airports and contributed to the overall success of the TSA mission by discovering, preventing, and dealing with threats to aviation security. Assisted in the development, implementation and monitoring of policies, procedures, instructions and to provide linguistic support to assist in security violations inquiries and investigations.

Atlantic Coast Airlines (United Express) 3/1994 - 5/2002

CS OPS MANAGER

•Managed the customer service and flight operation department of a 212 personnel inclusive of customer service agents, team leads and supervisors while overseeing the operational budget, training branch, records, and irregular flight ops sections. Directly responsible for the entire flight operations. Responsible for the negotiation, procurement, employment and maintenance of multi million dollars of air craft and cargo assets.

•Supervised personnel during normal and emergency conditions. Monitored and recorded activities dealing with company priority resources and FAA guidelines. Planned and scheduled work assignments and maintained security of all aerospace resources. Directly responsible for on-the-job and proficiency training of assigned personnel including twenty one (21) supervisors.

•Evaluated functional performance of customer service and ramp personnel. Reviewed individual and team performance policy for contingency operations criteria. Developed & administered initial, annual and no-notice evaluations of all personnel. Prepared & reported all security resource trend analysis.

•Handled customer’s complaints as a Conflict Resolution Official and provided proper protocol to foreign delegates, diplomats and VIPs.

Ogden Aviation 8/1992 - 6/1993

Administrator/Supervisor

•Performed all administrative work including payroll for 140 employees, data entry, and airline statistic.

•Supervised up to 75 employees at various locations of the airport, such as US Customs, airline counters, and baggage claim areas.

IAA, ITS & Argenbright Inc 1/1990 - 3/1993

AIRPORT SECURITY OFFICER/SUPERVISOR

Performed various security operations at pre-board checkpoints and security assignments for different airlines. As security supervisor, assigned and supervised staff at different checkpoints, filed reports regarding security violations. Interacted with airport officials.

GENERAL MANAGER

Date of Employment: 09/1985 – 11/1989

Location: Manhattan, New York - NYC

Employer: Reiss Org.

• Supervised up to forty employees in all areas of food preparation and service.

• Hired personnel, inventoried stock, prepared P&L reports, invoice records.

• Assisted to open and run new units.

• Worked with union officials on employee disputes.

INTERNATIONAL EXPERIENCE

• England, UK: Provided information to the public regarding loans and insurance policies and services while helping family business (Euro Finance Inc.) (on and off between 1982-1984)

• France: While in school, worked as a volunteer for French Social Services/Police Prefecture to provide linguistic assistance for Urdu/Punjabi speaking immigrants. 1981-1982

• Pakistan: Assisted PPP political party during their election campaign and worked as an advisor (intern position) for special officer in charge for youth affairs to the Prime Minister. 1977-1979

Technical Training & Certifications

• CTX 2500/5500 and L3 Explosive Detection System

• Barringer Explosive Trace Detector

• OSARP - Onscreen Alarm Resolution Protocol

• Foundation of Leadership- Course provided by TSA.

• AED, MWAA Fire & Rescue Dept. Washington, Aug, 2001

• TSA Federal Aviation Screening & Supervising, FAA Academy Oklahoma, OK-6/2002.

• Airport Security Operations (VA State Unarmed Security) Washington, Mar 1992

• Supervisory Skills & Management. Davenport School of Management, PA – Dec 1989

• IS-00547 – Continuity of Operations ( COOP ) –

Emergency Management Institute, NETC, 2005

• IS-195 - Basic Incident Command System, FEMA 2004

• TSA Supervisory Intro-Graduate College, USDA – N.Y- Mar 2004

• Ground Security Coordinator(GSC),Conflict Resolution Official (CRO)

Interpersonal Management Skills (IMS) ACA VA, 1994-2002.

EDUCATION

Alliance Francaise

Paris, Paris Region France

Associate Degree (French Language & Culture) - 6/1982

University of Punjab

Lahore, Punjab Pakistan

Bachelor's Degree (Economic & Political Science) - 6/1980

REFERENCES

Don Cahoon

US DHS/ TSA

Transportation Security Manager (TSM)

Phone Number: 714-***-****

Email Address: u906p1@r.postjobfree.com

Reference Type: Professional

ADDITIONAL

INFORMATION • Provided security management for the multi-million dollar Presidential and congressionally mandated mission to federalize all nations’ airports after 9/11 in the capacity of Supervisory Mobile Screening Force Officer.

• Supervised the Integrated Command Center, maintained national security awareness by collecting, analyzing and disseminating information from a variety of sources and briefings and through close coordination and communications with other Federal departments and agencies and with other Operations centers.

• Well versed in the current TSA Standard Operating Procedures and Management Directives for both baggage and passenger screening procedures. Currently have over 1627 hours of documented training on the TSA online learning center.

• Supervised the entire Gate Screening Operation of Terminal A & B as an Acting Terminal Manager. Assisted ICE & CBP joint operation for passport and visa checks. Coordinated FAM’s escort movement and VIP movement.

• Managed the flight operations of over 250 daily departures. Coordinated flight emergency operations with FAA and Airport operations.

• Over 27 years of domestic and international work experience in the field of safety, security and customer service.

• Secret Security Clearance was established in the year 2008

>>>The Interchange Agreement between TSA and OPM, established on Feb.1, 2005, makes me eligible to apply as a status candidate<<<

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