Customer Service Sales

Joel Jackson, Jr.

** ***** **** ******

Manvel, TX 77578

Phone 281-***-****

Cell 901-***-****

E-mail **********@*****.***

Objective

To obtain a position with a company to gain more business related experience and to enhance a company's bottom line as much as possible, using both education and previous work experience.

Work experience

2010-Present

Gladiators Magazine, Houston, TX (http://www.gladiatorsmagazine.com)

Reporter/Associate Editor

Duties include writing factual sports based articles for the website, including all local amateur and professional sports teams. Conduct interviews with athletes, writing op-ed pieces, and working with sports teams with media credentials. Duties also include posting articles, current sporting events in Houston area, and associated media (photo, video, etc) and any advertisements.

2005-2010

Leslie’s Pool Supplies, Houston, TX

Commercial Service Center

Manager, Store #3004, Houston Commercial Service Center

Responsibilities included overall operations of the commercial center, including inventory management, overall sales and profitability, payroll management, merchandising, staff development, purchasing and pricing inventory, marketing, and warehouse supervisory responsibilities, including haz-mat and OSHA training. Duties also included assisting clients with technical advice, including repairs of pool equipment, water chemistry, health code compliance, increasing efficiency of commercial aquatic facilities, assisting with chemical and equipment issues, both at the store and on-site, business to business sales of all pool care needs. Also coordinated recruiting events for retail and commercial divisions. Certified Forklift Operator, District Trainer, and was responsible for educating both new and current team members on all commercial sales aspects. Obtained C.P.O. Certification #77-180442 and winner of the 2006 President’s Club Award for exceeding budgeted store profitability, overall sales, and customer service, quantified by mystery shop scores.

2004-2005

Hollywood Video, Pasadena, TX

Training Store Director, Hollywood Video, Pasadena/Red Bluff #043664

Duties included managing all inventory for the store, including movie and video games, both rental and sell-thru, making sure all standards of pricing and availability are utilized properly and effectively. Duties also included labor management, including payroll, scheduling, hiring and terminations, cash accounting, customer service issues, daily opening and/or closing of the store. As a Training Store Director, was responsible for training new hires throughout the district and coordinating job fairs. Won “Bundles of Joy” sales contest for months of December 2004, February 2005, March 2005. Won “Shrink Down” award for low shrink for 2005.

2002-2003

Follett Higher Education Group, Memphis, TN

Textbook/Area Manager, Store #195, Southwest Tennessee Community College

Duties included managing a series of multi-million dollar, multiple locations of college bookstores, overseeing the acquisition and disposition of textbooks and other course materials, and pricing all course materials accurately and fairly using contractual and company policies. Duties also included daily opening and closing of multiple locations, relating to both internal and external clients, and accounting functions, including payroll, store budgets, and accounts receivable. Worked closely with department chairs, student government associations, and admissions departments. Participated in the 2003 Course Materials Management Conference.

2000-2002

The Bombay Company, Nashville/Memphis, TN

Assistant Store Manager, Stores #623 and #578, Rivergate and Oak Court Mall

Duties included daily opening and closing of the store, shipping and receiving merchandise, assembling furniture displays, and coordinating displays onto the sales floor. Duties also included answering customer inquiries about product, employee payroll, and employee scheduling. Received the SPARKLE and STAR awards for display excellence and low shrink percentage. Won “Rookie of the Year” for Southeast Region, 2001.

1998-1999

Office Max, Memphis, TN

Electronics Sales Associate, Store #308, Perkins Road

Duties included receiving electronic merchandise, including computers and peripherals, telephones, cellular phones, copiers, and electronic accessories, and stocking these items on the sales floor. Duties also included assisting customers with electronic items for both personal and professional use. Won C.A.R.E. award for customer service excellence, 1998 and was named Acting Department Manager for the month of December 1998.

1994-1996

Service Merchandise, Memphis, TN

Self-Service Sales Associate, Store #15, Shelby Drive

Duties included assisting customers with catalog purchases, answering customer inquiries, and working with management to ensure customer satisfaction. Duties also included setting up displays, receiving merchandise, cashiering, and assisting other departments whenever needed. Named Associate of the Month September 1995, November 1995, and May 1996. Also won Regional Associate of the Month, May 1996, and Regional Associate of the Year.

Education

Tennessee State University 1996-2001

Political Science

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