Project Manager

JEFF STEINMAN

*** ** ***** **** *** B, Blue Springs MO, 64015, 816-***-****, ************@*****.***

QUALIFICATIONS SUMMARY

> Experienced in successfully managing, coordinating, and supervising staff members, projects, and tasks

> Excellent planning and organizational skills

> Detail oriented, with a unique ability to see the big picture

> Knowledgeable and experienced in change management practices

> Excellent interpersonal skills, and experienced in conflict resolution management

> Strong leadership skills with an ability to inspire others

> Experienced in creating, analyzing, and maintaining accurate reports and documentation

> Possesses critical thinking and analytical skills

> Experienced in business process reengineering and process redesign

> Highly motivated and able to adapt to new situations quickly

> Excellent written, oral, and listening communication skills

> Experienced with computers and many software applications, including Microsoft Project, Microsoft Office, and all Microsoft Windows platforms

EMPLOYMENT HISTORY

Goodwill Industries International - Fort Leavenworth, KS

Quality Assurance Specialist, 2009-Present

> Worked in the services division of Goodwill Industries to provide quality assurance services for a cleaning contract at the Federal Leavenworth United States Army Facility

> Monitored standards compliance for ongoing contracts to ensure the success and retention of the Federal contract

> Reviewed the performance of teams to determine effectiveness and quality of work. Assisted in the development of action plans to enhance quality and effectiveness as needed

> Reviewed and analyzed effectiveness and organization of quality assurance documents and ensured that quality assurance documents were properly maintained and controlled

> Reviewed and researched best practices that related to quality assurance and provided recommendations regarding implementation and use of quality assurance standards

> Worked with directors and managers to provide input to long range planning for the agency

> Provided training and support services to staff for the implementation of the agency’s standards as they relate to specific contract requirements

> Sought increased support and better understanding of the agency and its mission in order to further the objectives of the organization

BlackBerry (Research In Motion Ltd.) - Waterloo, Ontario, Canada

Project Manager, 2007-2008

> Managed and coordinated activities and office staff in order to meet company and program objectives

> Provided leadership, mentoring, and coaching to team members, enabling employees to achieve targets

> Communicated and coordinated with various departments to ensure compliance with established policies and procedures

> Assisted in the completion of feasibility and operational studies

> Helped establish procedures that streamlined project management efforts, enhanced client satisfaction levels, and increased project success rates

> Managed the development of a software development project designed to centralize all programs, projects, and tasks into one system, allowing management to better utilize resources and plan for future efforts

> Prepared, customized, and analyzed reports, identified trends and problem areas, and reviewed results to make recommendations for resolution

Spaenaur Incorporated - Kitchener, Ontario, Canada

Operations Supervisor, 2006-2007

> Introduced project management standards and best practices, and worked with senior executives to implement project management

> Delivered project management, process management, change management, and training expertise to senior management and other staff members

> Led, coached, and mentored a customer service department of 10 employees. Provided the inspiration to learn about business systems and processes, which enhanced the department’s understanding of their roles and responsibilities and increased the company’s productivity

> Investigated, analyzed, and managed change requests

> Conducted training sessions through one-on-one and large group sessions

EDUCATION

Mohawk College - Hamilton, Ontario, Canada

> College Degree in Computer Sciences

> Emphasis in network domains, connectivity, hardware, and security

International Institute for Learning - Toronto (GTA), Ontario, Canada

> Certified Associate in Project Management (CAPM)

> Formal education in PMI project management methodology

Hammer and Company - Boston, MA

> Certificate of Mastery in Process Reengineering

> Business process reengineering, process design, change management

PROFESSIONAL MEMBERSHIPS

Project Management Institute - Overland Park, KS

> Project Management Institute member, 2006-Present

> Active member of the local KC Mid America Chapter

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