Franchise Field Operations Consultant

Richard Weisman

**** ********** **. ******* *******, IL 60008 224-***-****

EDUCATION

University of Northern Illinois

 Bachelor of Science Degree-Specialization in Marketing

PROFESSIONAL EXPERIENCE

Ipromo, LLC

Director of Operations 2009

• Developed management structure to establish new line of reporting and accountability

• Developed human resource policies that included recruiting, hiring, and on boarding new staff

• Improved training and development program of Account Managers team to deliver excellent

customer service and establish a positive and professional working environment.

• Expand and develop the Account Manager staff to better serve the account base.

• Develop Personnel Policy for the company that included company mission statement,company

handbook,job descriptions for key positions, and new compensation structure

• Negotiated new lease for expanded space

Jared-The Galleria of Jewelers

Store Manager 2008-2009

• Responsible for leading team to achieve all sales and other performance goals.

• Recruited, hired, trained, and motivated a high performing and qualified sales staff.

• Managed all operational and security policies of the store in line with company policies.

• Learn the position of store manager

• Learn the corporate culture

• Completed the management training course in record time

Whitehall Jewelers Incorporated

Store Manager 2006-2008

• Hired to turn around a store operation that had three years of declining sales performance.

• Establish operational excellence and reduced store shrinkage

• Improved store sales performance by 50% in 2007 and continued growth during first quarter

2008.

• Rebuilt and trained staff to include two team members in top ten in district in1st year. Only

staff in district with no turnover for the year

• Developed Special Event Marketing plan that became blue print for future event marketing

• Ran training classes for managers in “Leadership and the One Minute Manager

• Took part in pioneering District Manager Training Program

• Developed “One on One” monthly accountability format. Goal Setting, Plan for Month, and Results

Nextel Communications Telecommunications Company

District Manager 2004 – 2005

 Manage the activities of multiple retail locations. In addition to meeting monthly sales

goals the district won awards for excellence in Accessory Sales in 2004 and was a National

leader in this sales category

 Meeting or exceeding the district’s budgeted revenue and operational goals

 Recruiting, hiring, training and development of store management and support staff

 Managing and promoting customer service by facilitating problem resolutions for service

interruptions, billing collections, day to day operation of the stores

 Supervising and evaluating performance of store managers, merchandising/store appearance, and

maintenance of store inventory levels. Accountable for protecting company assets, insuring

proper dissemination of information and company policy, plus performing store manager action

plans

Gingiss International, Incorporated

Regional Wholesale Representative 2002- 2004

 In charge of sales and market development of a region that includes Illinois, Iowa, and

Wisconsin

 Increased existing account base by 68 accounts-40% increase in 2003-04 with an increase in

sales from $750,000 to $1,150,000

 Redeveloped territory to place greater emphasis on urban areas 2003-04

 Included greater importance on minority market representation 2003-04

 Assisted in promotional planning and implementation on both national and regional basis

 Successful management of the sales process to include prospecting, presentations, closings,

product evaluation and customer follow up in order to achieve customer satisfaction, residual

business, protect and grow market share in assigned territory

Senior Regional Franchise Consultant 1995 - 2004

 Responsible for 87 franchise stores throughout the United States with sales of $28,700,000

 Worked with the largest groups of Multi unit Franchisees with a Processing Center

 Organized and facilitated bi-annual Regional Franchise Owners Meetings involving cooperative

merchandise planning, analysis of operation, financials and business development

 Analysis of new markets-assisted Vice President of Franchise Operations with assessment of new

markets, met with prospective franchisees, and assisted in site selection process

 Elevated store sales through the development and implementation of strategic market planning

and promotional campaigns on a regional and local level

Regional Franchise Consultant 1985 –1995

 Responsible for the Southeast Region with 32 Franchises and sales of $10,560,000 from 1985 to

1992 and the Southwest Region with 35 Franchises and $11,550,000 from 1992 to 1995

 Organized and facilitated bi-annual Regional Franchise Owners Meeting

 Developed Direct Mail-Telemarketing Campaign that became a national model

 Emphasize customer service and store operations that met and exceeded national standards and

practices

 Conducted in-house training programs for new franchisees with emphasis on business planning

and development, marketing, merchandising, store design, and personnel

District Manager 1982 – 1985

 Supervised an eight store district in the Chicago land market

 Responsible for hiring and development of the Store Managers and Assistant Store Managers

 Regularly prospecting for new hires, conducted in depth interviews and provided guidance for

new personnel

 Conducted district sales training and operations

 Conducted district sales training meetings and participated in planning and implementation of

monthly district

 Suggested and implemented program to provide District Managers with phones and lap top

computers

 Completed administrative duties in a timely and qualitative manner. Reports included but not

limited to: store schedules, daily counts, payroll variance, updated management books, expense

reports, lost suit reports, manager schedules, hiring, staffing reports, period reviews,

retail suit counts

 Solved customer service complaints, employee issues, attendance and scheduling matters

 Supported the Company’s vision of legendary customer service

Store Manager 1978 –1982

 Responsible for first year increase of 36% and a second year increase of 40%, bringing the

store sales from one of the lowest in the district to the top 20%

 Developed and introduced a Direct Mail-Telemarketing Program which became applied company wide

and is still utilized today to increase sales

 Responsible for store schedules, attendance, clocking in and store operations

 Conducted regular education and motivational programs for Assistant Managers, sales associates

and new hires which included sales techniques, incoming telephone training, telemarketing,

prom presentation, store appearance/displays, measuring/ fitting, trouble shooting, customer

conflict resolution, company goals and customer service

 Elevated store traffic by planning, developing, and implementing promotional campaigns

 Developed and evaluated Assistant Store Managers

 Organized in-house motivational contests for sales associates to increase sales, improve

productivity, efficiency and team development

ACTIVITIES AND LEADERSHIP

• Coached Little League Baseball six years

• One Minute Manager Training Classes for new managers

HONORS AND AWARDS

• Received the Premier Performer Award for outstanding performance as a Regional Franchise Adviser with Gingiss International

• National Award for the highest increase in Accessory Sale Percentage

• Recognition for the Special Events Marketing Plan

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