Manager Information Technology
Resume:
IT System Administrator & Help Desk Manager
Accomplished IT professional with demonstrated success implementing strategic IT initiatives that improve business functionality with positive bottom line impact. Skilled help desk manager with proven ability to supervise and motivate teams to maximize productivity. Technologically oriented self-starter, adept at entering new environments with new technologies and leveraging experience to quickly accomplish goals. Possesses valuable communication and collaboration skills to effectively lead and work in diverse groups.
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QUALIFICATION HIGHLIGHTS
• Information Technology
• Help Desk Management
• IT Strategy Development
• Active directory
• Remote Assistance
• Ticketing system
• Microsoft office
• Knowledgeable of local and network attached devices including printers
• Working knowledge with TCP/IP, routing and IP troubleshooting techniques
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PROFESSIONAL EXPERIENCE
IBL Bank Aug 2010 to April 2012
IT Manager
• Installed the core banking system on IBM servers
• Created a group policy for employees
• Gave access to the user to use the internet on the computer
• Called customers when they have an overdraft limit
• Performed daily full back up to the data base and sent it to the main branch
US Army Corps of Engineers /DSCI
GULF REGION DIVISION – IRAQ: Baghdad/International Zone
Help desk Technician Feb 2009 to Feb 2010
• Administered Active Directory with knowledge of DNS, DHCP and group policies
• Performed backup & restored processes
• Created users accounts, distribution lists, security groups and group mailboxes
• Ran queries using Active Directory to disable inactive user accounts and computers
• Took care of the trouble tickets by supporting end users remotely using Dame ware and going to the users’ locations should the ticket need to be done physically
• Imaged hard drives with the domain image using either the cloning machine or the Ghost software
• Installed the essential software for the users
• Computer management services
Al Bilad Bank
1. Help desk Technician Oct 2007 to Sep 2008
• Took care of the trouble tickets by supporting them by going to the user locations physically
• Performed backup the bank system data by the end of each day in addition to the yearly backup of the data by the end of the year
• Supported the employees over the seven branches of the Bank by using online support
• Wiredrew the cables from the server to the user
• Managed and performed maintenance of the Bank system Data Base and fixed the branches’ server problems remotely using RADMIN software
• served as a committee member of opening bank branches
• Trained new Information Technology employees on the Bank System
Bank of Baghdad- Baghdad
LOAN OFFICER Nov 2005 to Feb 2007
• Managed the procedures for the loans inside the bank system
• Served the Customer while applying to the loan systems and clarified the law
and what they needed to do according to procedures
• Checked loan forms upon completion by applicant and noted any inconsistencies or incompletion
• Worked in the credit department and managed the credit procedures
for customers in the five branches of the Bank of Baghdad
• Served as a representative of the Bank of Baghdad in the Erbil branch
EDUCATION
AL RAFEDAIN UNIVERSITY BAGHDAD\ IRAQ 1999- 2005
INFORMATION TECHNOLOGY
B.Sc. from Al Rafedain university of Information System Computers Science /2005
REFERENCES
Tom Wells
DSCI Program Manager
u8duz4@r.postjobfree.com
u8duz4@r.postjobfree.com
u8duz4@r.postjobfree.com
Cell # 678-***-****
Kirk Lawson
DSCI GRD G-6 Helpdesk Manager
u8duz4@r.postjobfree.com
Phone : N/A currently in Afghanistan Genaro P. Perez
7560 E. Netherland Drive, Apt 243
Fayetteville, NC 28314
Cell 910-***-****
Home 910-***-****
Work 910-***-****
u8duz4@r.postjobfree.com
Elie G. Azar
Branch Manager
IBLl Bank– Baghdad – Iraq
u8duz4@r.postjobfree.com
Mobile: +964-780-***-****
Kevin Mott
Deputy G6 for the U.S. Army Corps of Engineers in the Gulf Region
520-***-**** (Blackberry)
520-***-**** (Cell)
u8duz4@r.postjobfree.com
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