Customer Service Administrative Assistant

EDNA V. MARTINELLI

________________________________________

**** **** ********* 915-***-****

El Paso, Tx 79936

SUMMARY OF QUALIFICATIONS

Customer service trainings, fraudulent documents trainings, multiple amounts of trainings for working in a school environment, bilingual (English and Spanish), type 45wpm, able to multi-task, computer literate, knowledge of Microsoft Office, work independently with little or no supervision, data entry, customer service skills both in person and by phone. Able to communicate well.

EMPLOYMENT HISTORY

Prevention Specialist

Aliviane, IMASTAR El Paso, TX January 2012- Present

Create intakes for new and existing students. Refers students to programs that will help

them overcome their personal issues. Contacts parents about referrals and any other

assistance that the agency may help them with. Counsels students on a one to one basis. Gives classroom curriculum to students in classroom. Assigns grades to students based on their work from the curriculum. Keeps files up to date on the progress or intervention given to the students in the program. Give oral presentation to large groups. Keep all

students occupied and enforce all the discipline that Keys academy has implemented. Conduct all regular office duties such as: answer phones, make copies, use computer, create files.

Attendance Clerk September 2006-October 2009

Clint ISD, El Paso, TX

Maintained the attendance for more the 950 students on a daily basis, tended to public both in person and by phone called parents on a daily basis to inquire why student was absent, keep open communication between parents, administration and students to ensure that students would attend school, train teachers on the proper way of taking attendance, give oral presentation to staff and faculty on the importance of attendance, did daily reports on students absences to see if they had exceeded the state law, filed court papers on students that had exceeded the limit permissible by state law, sent truant officer to find the where about of students, in put daily attendance, attend court hearings on students that I have filed on, schedule attendance review committees, correct any attendance submitted in by teacher, register students when registrar is not present, file, make copies, answer phones, fax, create new forms using Microsoft office. Able to adequately perform duties in a timely manner. Sit with administration to come up with ideas on how to improve attendance.

Receptionist January 2006- September 2006

Southwestern Industrial, El Paso, TX

Answer phones, make copies, file, fax, letters, help with making checks for supplies or for an employee. Order all needed supplies for office. Tend to public in person. Log in all

accounts payable. Mail out bills to customers with unpaid accounts.

Administrative Assistant March 1999- June 2005

Texas Department of Public Safety, El Paso, TX

Tend to public for driver license applicants. Checked all documents to make sure they were legit. Inputted all information on the applicants by data entry. Check all applications for correct spelling. Made sure all applications were identical to the documents themselves. Schedule applicants for driving test. Administered test. Ran criminal and traffic warrant checks. Translated from Spanish to English for troopers. Faxed, copy machine, multi-line phone and any other duties assigned to me. Questioned any suspicious activity. Worked in a high paced, highly stressful environment. Significant amount of customer service training.

Collector May 1998- March 1999

New Deal Mercantile, El Paso, TX

Call customers on a daily basis to inquire on making payments or making payment

arrangements. Scheduled repossession of furniture. Report delinquent accounts

to credit bureau. In charge of trying to collect delinquents accounts from

5 or more years old. Write letters to customers in an attempt to make

Some sort of collection either of money or of furniture.

File Clerk January 1997- March 1997

Jose Trouche, Attorney, El Paso, TX

File all records of cases. Take notes during interviews of clients. Attend court with attorney. Answer phones, make copies, write letters fax and tend to the public.

Education

2009- 2012

Park University

Bachelors of Science, Social Psychology

124 Credit Hours

2005-2006

El Paso Community College

Majoring in Science

1992-1995

Ysleta High School

El Paso , Tx 79907

High School Diploma

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