Airline Customer Service Agent

A. Lynch

I am posting my resume in response to your job opening on June 18th for Customer Service Agent. I have knowledge and experience working in this industry and would like the opportunity to show how you can put my experience to work for you. I look forward to contributing to your future.

Objective: Seeking a position with a growing airline that utilizes my experience in customer service, communication, analyatical, strong organizational and follow-up skills to add valule to operations.

Qualifications:

*Posses several of experience in Customer Service/Departure Gate Agent and Flight Attendant positions.

*Completed course trainings in various computer systems for ticketing, making reservations tagging/tracking baggage and performing departure gate duties including operation of jet way.

*Cross-trained in performing ramp duties including directing ground movement of the aircraft while adhering to DOT practices for ramp safety.

*Superior communication, intuitive, interpersonal, customer service, conflict resolution and leadership skills.

*Extremely detail-oriented and skilled in the field for this position.

*Energetic and self-motivated team player/builder.

*Thrive in both independent and collaborative work environments.

Education:

High School Diploma - Ivanna Eudora Kean High School

June, 1976 St. Thomas, US Virgin Islands

A.A. Fashion Design - Fashion Institute of Technology

June, 1983 New York City, NY

Professional Experience:

January, 2006 - May, 2006 Cape Air, Cyril E. King Airport

CSS/Operations/Ramp Agent St. Thomas, US Virgin Islands

December, 1994 - April, 1995 Delta Airlines, Hartsfield Int'l. Airport

Departure Gate Agent Atlanta, Georgia

September, 1989 - March, 1990 Eastern Airlines, LaGuardia Airport

Ticketing/Departure Gate Agent LaGuardia Airport, New York

May, 1988 - May, 1989 Eastern Airlines Ionosphere Club

Adm. Clerk/Proofreader New York City, New York

June 1985 - October, 1987 Aero VI Corp. Harry S. Truman Airport

Flight Attendant St. Thomas, US Virgin Islands

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