Customer Service Sales

Simone A. Droughns

**** *. ***** **. *** GS * Midlothian, IL 60445* 708-***-***** *********@*****.***

OBJECTIVE

A position implementing strategic manufacturing techniques, customer service and consumer relations initiatives, with a focus on team leadership

HIGHLIGHTS OF QUALIFICATIONS

• Over 10 years of experience within the manufacturing, customer service and retail industry, with proven success solving problems, consumer relations and team management.

• In-depth working knowledge of the retail sales cycles, and customer service initiatives.

PROFESSIONAL EXPERIENCE

2009-2012 Jamba Juice, Chicago, IL

Area Customer Service Manager

• Responsible for day to day management of two Jamba Juice retail sites.

• Managed team of 6 employees.

• Coordinated retail maintenance and service calendar, while fielding and resolving various corporate initiatives and request.

• Initiated weekly consumer marketing campaigns to attract new consumers to the business.

• Maintained consumer data entry reports daily.

• Excellent internal and external communication skills, able to work effectively with all levels of consumers, employees and senior management.

2005-2009 Salvation Army Chicago, IL

General Manager/Customer Service

• Management of all internal office staff, coordinated monthly schedules and weekly payroll.

• Responsible for merchandise acquisition and consumer relations.

• Consistently outpaced team members in the area of merchandise acquisitions. Recognized with “Presidents Club Award” for most accurate and concise customer service calls.

• Accelerated learning and understanding of customer service and product knowledge training materials; resulting in increased daily performance calls required by all new employees.

• Selected to train team members for the launch of new Corporate Software “SalesForce”.

Simone A. Droughns

-Continued-

2002-2005 Krispy Kreme Donuts, Chicago, IL

Retail Sales & Customer Service Manager

• Managed retail sales staff of 10 employees responsible for day to day operations, employee acquisition, trainings, and terminations. Managed all levels of monthly reporting to corporate office.

• Launched consumer rewards program, which identified and rewarded existing consumers for shopping with the store.

• Established key strategic alliances with retail suppliers, responsible for increasing in store promotions and overall annual sales.

• Initiated the use of new POS systems, which increased inventory tracking and annual sales; while decreasing potential loss of revenue due to employee error.

• Managed weekly marketing events and promotions designed to increase consumer awareness and loyalty for the Krispy Kreme Brand.

EDUCATION

Security Training Center 10922 S. Western Ave. Chicago, IL

• 20hr. basic unarmed training / 20Hrs. State Firearm Training

• Graduated January 23, 2010

• Certification in Unarmed and Armed basic Revolver.

Olympia College 237 S. State Street Chicago, IL

• Graduated June 14, 2006 Medical Assistant Certification

• Certification: June 14, 2006 Licensed CPR Instructor

Malcolm X College 1900 W. Van Buren

• Major: Surgical Technician (Currently Enrolled)

References Available Upon Request

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