Customer Service Sales

Wanetta A. Humphrey Blackwell

*** *. ******** ****** ******, CA, 92376 909-***-**** **.***********@*****.***

Certifications/Skills/Organizations

Paralegal Certificate, ABA Approved; University of La Verne Paralegal Certificate Program

Mediation Certificate, Pursuant to California Dispute Resolution Act; Pacific Mediation Project, La Verne

Westlaw, LexixNexis, Microsoft Word, Excel, and PowerPoint; Fluent in American Sign language

Los Angeles Paralegal Association (LAPA), current, active member

Education

University of La Verne, La Verne, CA.

Bachelor of Science, Legal Studies, December 2011

GPA: 3.69

San Bernardino Valley College, San Bernardino, CA

Associate of Arts, Liberal Studies: With Distinction

GPA: 3.90

Experience

State of California – Health & Human Services Agency, Rancho Cucamonga, CA

In-Home Supportive Services Provider, April 2011 – Present

Provide in-home supportive services in the following areas for two clients: respiration assistance, bowel and bladder care, feeding, dressings, routine bed baths, ambulation, move in/out of bed, lift and carry to restroom when in pain crisis and unable to walk independently, rub skin, repositioning, and help in/out of vehicle for doctor appointments

Shared Dreams Hair Salon, San Bernardino, CA

Manager, April 2000 – May 2011

Customer service, bookkeeping, scheduling team meetings, appointment setting, marketing salon services and products, sales, present monthly, continued education and training on State Board licensing requirements, and interviewing new stylist

Kelly Services (Wells Fargo Home Mortgage), San Bernardino, CA,

File Audit/Lien Release Clerk, February 2003 - January 2004

Research, audit, and process paid mortgage loans, create daily spreadsheet logs of file volume by compliance dates and site codes. Assist the Property Recorder with image capture by indexing documents and ensuring the documents meet the “Accessibility Principle” to produce an accurate and efficient index

The Call Center, Salisbury, MD,

Inbound CSR, January 1998 – September 1998

Process sales calls by filling orders, process credit applications for lines of credit, handle customer complaints and schedule appointments

A-1 Integrated Services, Boise, ID,

Data Entry Specialist; June 1993 – March 1996

Answer multi-line switchboard, schedule appointments, alpha-numeric relaying, and training new employees and making their work schedules while training

C&P/Bell Atlantic/Verizon, Salisbury, MD,

Telephone Operator/411/CSR, May 1989 – December 1991

Assist the public in placing calls, obtaining information, and directing calls as appropriate

Military Service

United States Air Force, December 1991 – November 2001

Honorable Discharge, DD Form 214 Available

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