Customer Service Quality Assurance
Resume:
Chris Hooker
Bellevue, WA. 98004
*****.********@*****.***
Administrative/ Clerical professional eager to leverage ten years of experience who consistently met or exceeded the expiations of handling highly confidential, sensitive and/or critical information and files while working within federal guidelines. Additionally, my accomplishments have been achieved by meeting deadlines as assigned; handle multiple priorities and complex tasks on a routine basis.
Current working skills
• Working knowledge of basic computer programs (Word, Excel) and on-line forums
• Basic knowledge of databases & spreadsheets by updating and maintenance
• Spirit of collaboration and desire to contribute to a creative work environment
• Highly organized, as well as detail and process oriented
• Passion for learning and acquisition of new skills
• Exceptional project management and time management skills
• Can-Do attitude with demonstrated excellence in customer service
• Demonstrated flexibility and adaptability when working in a fast changing environment
• Proven ability to thrive as part of a team or individually
Work Experience
File Clerk
Quorum Review IRB (6/07 to Present)
• Responsible for filing, sorting, scanning and labeling a large daily volume of medical and legal documents
• Perform the final quality assurance check on all outgoing copy/ship documents
• Work with Account Management teams to locate and/or recreate missing or incomplete information
• Adhere to tight deadlines, as well as stringent quality control and FDA compliance guidelines
• Daily work with Siebel eClinical database, including the mail-merging and exporting of data
• Contribute to workflow documentation and other team references
• Mail processing; prepare FedEx and UPS letters/packages for shipment
• Perform data entry, project management support, and other assorted office duties as needed
Customer Service Clerk
Whole Foods Market (11/06 to 6/07)
• Worked in a high-volume customer service role, bagging groceries and assisting customers
• Assured a neat, organized appearance at the front of house by performing light janitorial duties
• Followed careful food safety procedures and practiced safe use of all required tools/equipment
File Clerk – temporary position
T-Mobile (7/06 to 10/06)
• Sorted, filed, and retrieved various types of files for this busy telecommunications company
• Opened, sorted and distributed incoming mail to internal members of the T-Mobile team
Underwriting File Coordinator (File Clerk)
Physicians Insurance (8/05 to 6/06)
• Pulled/updated/returned files for this busy insurance practice
• Maintained accurate file logs and other related records; managed the “closed file” inventory
• Provided coordination of information access for all audit reviews
• Performed Underwriting department office duties and other responsibilities, as needed
Route Planner / Office Assistant
Cares of Washington (8/02 to 7/05)
• Planned and evaluated route plans for staff and clients (including environmental barrier analysis)
• Completed required reports, assisting with submitting monthly bills and maintained a large daily volume of confidential files
• Created and updated a wide variety of basic databases and spreadsheets
• Maintain a detailed knowledge of the public transportation systems throughout the Puget Sound region
• Worked with a diverse range of individuals, including many with disabilities and special needs
• Assist with developing strategies and protocols for emergency situations
• Make recommendations for different path-of-travel for safety concerns and travel needs
• Develop a resource guide to ensure coordination with all relevant resources to minimize duplication of efforts and maximize collaboration
• Working under the American with Disabilities Act (ADA) compliance guidelines
Education & Training
Bellevue High School: General High School Diploma
Bellevue Community College:
• MS PowerPoint Level 1; MS Excel Levels 1, 2 & 3; MS Access Levels 1 & 2
• Database Design & Management; SQL; Web Design & Development; (X)HTML Level 1 & 2
Additional completion:
• “ADA…The Bus Stops here Train-the-trainer” Program
• “Supporting Persons with Challenging Behaviors” Program
Contact this candidate