Customer Service Administrative Assistant
Resume:
Sue A. Rehmeyer
Columbia, PA 17512
Objective
To acquire a position in the clerical field where I can utilize my professional experience.
Relevant Skills
Proficient in Microsoft Windows, WordPerfect, Excel, Access, Works, AS400, Lotus Notes, Outlook
Accustomed to heavy telephone usage
Strong customer service skills
Data Entry skills
Credit Office skills
Education
Spring Grove High School - A graduate with a concentration in the business field
Jackson Street
Spring Grove, PA 17362
Experience
Amelia’s Grocery Outlet
2108 Spring Valley Road
Lancaster, PA 17601
January 2010 - October 2010
Stock Clerk - Price incoming merchandise and arranging on shelves. Setting up end cap displays in store. Involved in price changes, reading invoices for prices and provided customer service
QVC
1000 Stony Battery Road
Lancaster, PA 17601
November 2006 - October 2009
Returns Processor - Inspected customers returns and scanned their returns slip for either crediting accounts or doing exchanges using the Enterprise computer software. November 2006 - October 2009
Lincoln General Insurance Company
Concord Road
York, PA 17402
Clerical Assistant - August 2003 - August 2005
Performed a full range of departmental operations for the claims department. Duties included processing incoming and outbound mail; including matching mail to open and closed files. Handled heavy volume of
Incoming and outbound phone calls, performed customer service to agents coming to the office as well as over the telephone. Handled requests from the claim representatives for police reports, indexing reports for more information for their claims. Requesting closed files from Iron Mountain, where closed files were stored. Performed scanning documents, faxing to agent offices as needed. Handled photocopying projects and performing other duties as requested.
Salvage Technician - August 2005 - October 2006
Responsible for damage estimates from the appraisal companies through email or incoming mail and distributed to the proper claim representative. Responsible for paying appraisal bills for estimates and entered the amounts in the proper logs using Excel. Handled total loss reports, incoming and outbound mail, faxing, filing for the claim representatives. Performed research work and other duties upon request. Computer programs used were Microsoft Works, Excel, AS400, Access, Lotus Notes and Outlook.
Attended various training classes and seminars.
Glatfelter Insurance Group
183 Leaders Heights Road
York, PA 17404
Claims Assistant - June 1992 - January 2002
Helped to assure efficient departmental operations through prompt and accurate delivery of incoming and outbound mail for the claim representatives. Distributed interoffice mail, responsible for incoming and outbound faxes and did a yearly report on the totals for incoming and outbound faxes. Responsible for programming fax machine and also calling for service when needed for the office equipment. Matched
Mail for open and closed files, also responsible for purging files.
Programs used were Microsoft Windows, Works, Word, Excel AS400, Access, Lotus Notes, Outlook.
Provided support with photocopying projects, scanning documents and performed other claims duties as needed.
Attended various seminars and required training programs.
Administrative Assistant for Underwriting Department - January 2002 - June 2003
Performed a full range of secretarial and administrative duties for the underwriting dept. Performed project-oriented duties and was accountable for the timely completion of tasks including sorting mail, reports, sending notices to customers for their premiums. Used online calendar for scheduling appointments, meetings and vacation days for the underwriters. Ordered office supplies, filing, faxing.
Ordered Motor Vehicle Reports for the department.
Attended various seminars and received training for new computer programs and customer service.
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