Quality Assurance Management

Gerard C. Hart

**** ***** *****

Huntersville, NC 28078

570-***-**** (Cell)

704-***-**** (Home)

************@*****.*** My objective is to secure a long term contract or permanent position. I can leverage my versatility and in depth experience in Project Management, Operations, Business Analysis, Quality Assurance, Release Management and Compliance to quickly and positively impact your organization. I am willing to travel and I am available ASAP. References available on request.

Experience:

Carlisle and Gallagher, Charlotte NC, Feb. 2011 to June 2012, Senior Consultant

1. Internal: Tenrox Conversion, May/June 2012: Data Mapping and Cleansing for July 1, 2012 Upgrade

2. External: Bank of America: Defect Coordinator March 2012/April 2012: LAS Foreclosure

3. Internal: ASP Services (CG Operating Sub.) Jan 2012/Feb 2012: Data Clean Up/Updates for 100% BAC Audit Rating

5. External: TIAA CREF June 2011/Dec 2011: SME to implement new Investment/Annuity Suitability Rules

6. External: TIAA CREF Feb 2012 to June 2012: UAT lead for De Novo Bank Startup

TEKMARK, New Jersey, Dec. 2010, Consultant

1. External: JP Morgan Chase Wilmington DE, Dec 2010: Wrote Requirements for REG Z Final Resolution Letters

Prudential Retirement, Scranton PA, March 1998 to Oct. 2009, Director Quality Assurance

1. Appointed March 1998 as Manager Quality Assurance Main Recordkeeping System with (0) FTEs available

2. Role expanded to Manager Quality Assurance Defined Contributions 2001 (20+ Systems)

3. Promoted to Director Quality Assurance Defined Contributions 2005 (50+ Systems)

NBO National Bank, Olyphant PA, June 1993 to March 1998, VP Operations

1. Recruited as Internal Auditor June 1993

2. Promoted to Vice President Operations Feb 1994

3. Appointed Compliance Officer June 1994

4. Joined Asset Liability and Credit Quality Committees Sept 1994

Comptroller of the Currency, Wilkes Barre PA, June 1989 to June 1993, Associate NBE

1. Recruited from Graduate School as Assistant National Bank Examiner May 1989

2. Promoted to Associate National Bank Examiner June 1991

3. Appointed as Branch Office IT Officer June 1991

Education:

University of Scranton, MBA Finance, May 1989

East Stroudsburg University, BA History, Aug 1987

Skill Sets/Career High Lights

Implementation/Execution: Project Management: Includes All Planning, Control, Reporting, Reconcilement)

PRUDENTIAL RETIREMENT: Led Enterprise Wide System Upgrades and System and Plan Conversions,

• OMNIPLAN to OMNIPLUS (+$5 Million, 2500 Plans, 2.5 Million Participants) 1999

• OMNIPLUS to OMNIPLUS 5.2 (+$7 Million, 3000 Plans, 3000 Plans, 3 Million Participants) 2003

• TRAC PLUS to OMNIPLUS 5.2 (+$2 Million, 500 Plans, 250 Thousand Participants) 2004

• Prudential Employee Savings Plan (+$1 Million, $2 Billion Plan, 85K Participants, +6 months) 1999

• North Carolina 401A Plan (+ $7 Million, $3.4 Billion Plan, 285K Participants, +6 Months) 2005

• UPS Teamsters 401K Plan (+ $10 Million, $4 Billion Plan, 350K Participants, +6 Months) 2006

• Cigna Retirement (+$6 Million, 800 Plans, 250K Participants, $2.5 Billion, 6 Months) 2005

• United Pacific Bank (+$3 Million, 250 Plans, 150K Participants, $800 Million, 3 Months) 2007

• IncomeFlex IRA and Roth IRA Product Development (System Only) (+$1 Million) 2008

NBO NATIONAL BANK: Enterprise Wide System Upgrades, Conversions, M&As

• Pittston, PA Mellon Branch (+$500K, $2 Million Deposits, ATM, 6 Teller Stations) 1997

• Jack Henry SILVERLAKE System ( +$500K Main Operating System) 1996

• New Branch and ATM Installations (+$500K) 1997

• 1st Network System (+$500K, 100 workstations on 4 sites) 1995

• Banker Systems: Consumer Lending, Deposits and IRAs (+$250K, 8 Workstations, 4 Sites, System) 1996

Implementation/Execution: Business Analysis Management: Includes solicitation, written products, edits

PRUDENTIAL RETIREMENT

• Identified System impacts for Innovative Guaranteed Product Called IncomeFLEX (2007)

• Documented Client Service and System Capability Gap Analysis for Cigna and United Pacific M&As

• Conducted and Documented System Capability and Impact Analysis for All Upgrades

• Conducted and Documented Associate Readiness for All Quarterly Releases Beginning Jan. 2005

• Business, Functional and System Specification Reconciliation

• Signed off on all interface changes to assure full connectivity at installation.

NBO NATIONAL BANK

• Wrote specifications and procedures for NBO System Related Projects

• Associate Readiness for first ever network

• Associate and system readiness for Jack Henry Conversion

• Associate and System Readiness for Branch Acquisition

CARLISLE AND GALLAGHER - TIAA CREF

• Served as Subject Matter Expert for Suitability Compliance project

• Impacted areas included Pension and Retirement, Life Insurance, Annuities, IRAs and Brokerage

COMPTROLLER OF THE CURRENCY SAFTEY AND SOUNDNESS EXAMINATIONS

• Capital (Structure and Adequacy)

• Asset Quality (Loan and Investment Quality and Financial Evaluations)

• Management/ Board Processes (Reporting, Problem Detection/Resolution, Planning Effectiveness)

• Earnings (Adequacy, Consistency and Predictability)

• Liquidity (Funding, Deposit/Loan Interest Rate Risk Mitigation, Planning)

• Quantitative Bank Performance Report Analysis for each target bank

Implementation/Execution: Quality Assurance Management Includes SIT, Functional, UAT and Capacity Phases

CARLISLE AND GALLAGHER: TIAA CREF Federal Savings Bank

• Supervised 9 team members for the operational and mobile banking test effort

• Organized Defect Administration

• Scenario and Script Development

• Blended Test Calendar for UAT and SIT

• Wrote and Executed UAT Test Plan

CARLISLE AND GALLAGHER: Bank of America

• Established Defect Tracking and Prioritization Protocol

• Established Defect Identification, Validation, Retest and Closure procedures

PRUDENTIAL RETIREMENT

• Established a nightly End to End Test Execution Routine

• Established and grew department beginning March 1998

• Implemented Defect and Requirements Tracking tool (Quality Center)

• Implemented Automation (WinRunner, Custom Omni Tool)

• Wrote Strategies for Quarterly Releases and Large Projects

• Implemented Artifact Retention and Audit Program

• Established Master Test Plan (10,000 scripts for over 20+ impacted systems)

• Organized Department along Enterprise Service Delivery and Operational Models

• Prioritized and tracked Defect Resolution with Daily/Weekly meetings

• Created and reported on Quality Assurance Metrics to Senior Management

• Created Traceability Matrices for all scenarios and scripts for all releases

• Managed all test regions and established role based test security controls

• Managed all Data creation and generation

• SDLC and CMMI leadership

Implementation/Execution: Release Management/Production Support

PRUDENTIAL RETIREMENT

• Established first Prod Support Management Program utilizing Sev1, Sev2, Sev3 rating Scale

• Established first Code Efficiency Analysis matching Prod Support and Enhancement overlaps

• Schedules based on Business Demand, Dev/QA/UAT capacity and estimates, and code efficiencies

• Maintained enterprise wide schedule that planned full forward year coverage

• Established first change management protocol

• Negotiated efficiencies with Development and /or Business Managers to meet deadlines

Leadership Skill Sets: Teambuilding

PRUDENTIAL RETIREMENT

• Led upwards to 85 Corporate and Contracted Associates with 8 Direct Reports

• Piloted first Offshore Quality Assurance Efforts

• Established knowledge transfer, rapid on boarding, communication protocols

• Implemented first certification program for QA Personnel, ISTQB

• Turnover rate of 0% for the years 2003-2007

• Established merit based work from home program

NBO NATIONAL BANK

• First instance of VP operations having control of Lending and Deposit Operations

• Was Corporate Leader for thirty-five(35) associates

• Established a cross training program between Branch and Deposit Operations teams

• Instituted first ever regular cross department meetings.

OFFICE OF THE COMPTROLLER OF THE CURRENCY

• Led a training team of five (5) assistant bank examiners

• Served as IT Officer for Wilkes Barre Branch

• Led examinations in banks up to $300 million in assets (1989-1993)

Leadership Skills: Negotiation

PRUDENTIAL RETIREMENT

• Service Level agreements with Operations, Plans Services, Participant Services

• Key Performance Indicators with Senior Level Management

• Exceptions to policy or process for expedited client or participant service

• 3000 employees, four sites, and numerous system, product and business ownership

NBO NATIONAL BANK

• Organization was bereft of standard policies and procedures

• Negotiated system and hardware updates with Board and Senior Management

• Negotiated first outside compliance training program

• Established first formal written OREA administration policy

• Clarified charge off and loss recognition procedures for Board

OFFICE OF THE COMPTROLLER OF THE CURRENCY

• Negotiated team deliverables for each bank examination

• Established bank CAMEL ratings with Bank Board and Senior Management

• Timeframes for process improvement or problem resolution

• Memorandums of Understanding and OCC Official Report Criticisms

Leadership Skills: Career and Personal Development Coaching

PRUDENTIAL RETIREMENT

• Three (3) associates promoted to junior manager positions

• Established and enforced a three (3) defect standard for QA personnel

• Recruited entire corporate team from operating departments

• Established the first QA specific job descriptions

• Three (3) Prudential Associates attained MBA’s

• Established first job sharing in IT department to retain talent

• Administered the QA Compensation, Bonus and Employee Recognition Program

NBO NATIONAL BANK

• Two associates earned bachelor’s degrees and two others completed BAI Curriculum

• Administered the Annual Performance Appraisal Program operations department

Planning Skills: Strategy

PRUDENTIAL RETIREMENT

• All Strategies for Quarterly Release Efforts

• Strategies for large plan conversions and system conversions mentioned above

• Strategy for off shoring QA work

• Development and recognition of Subject Matter Experts in Analysis and QA

NBO NATIONAL BANK

• First Network Implementation Strategy

• Conversion and Reconciliation approach for operating system conversion

• Project plan for Branch acquisition and renovation and integration

OFFICE OF THE COMPTROLLER OF THE CURRENCY

• Each examination category required a strategy based on quantitative and historical analysis

Planning Skills: Budgeting and Forecasting,

PRUDENTIAL RETIREMENT

• First QA differentiated Budget for DASD, CPU and Software expenditures

• Payroll and Performance based compensation

• Individual Project Based Budget Forecasts

• Off Shore FTE demand management

NBO NATIONAL BANK

• First Compliance Training Budget

• Software Conversion and Upgrade Budgeting

• Interest Income and Deposit Expense Budgeting using interest rate models

• FED Cash Consumption Costs

OFFICE OF THE COMPTROLLER OF THE CURRENCY

• Managed budgeted hours for each examination

Planning Skills: Estimation

PRUDENTIAL RETIREMENT

• Implemented first standard estimating tool using Excel.

• Inputs determined by historical quantitative analysis

• First introduced code, module, data setup, and script complexity to estimation process

NBO NATIONAL BANK

• Deadline driven estimates

OFFICE OF THE COMPTROLLER OF THE CURRENCY

• Historical and Quantitative estimates based on bank complexity

Planning Skills: Capacity Management

PRUDENTIAL RETIREMENT

• Led Pilot team for Clarity Implementation for estimating and tracking capacity consumption

• PRU DC QA was first in the IT organization to develop capacity management using Excel tool

• Planned Releases based on estimates and IT documented capacity to deliver

• Introduced skills assessments to development and QA assignments.

• Used capacity management to provide for training and SME development

Industry Based: Specific Skill Sets

• Institutional Retirement-Defined Contribution Operations, Investments and System and UAT Quality Assurance

• Institutional Retirement- Defined Contribution Department of Labor and IRS Compliance and 402 Compliance Testing

• Individual Retirement Products IRAs and Roth IRAs and associated taxation and IRS reporting

• Bank Deposit Products and Operations

• Banking Loan Operations, Administration, Credit Evaluation, Accounting and OREO Administration

• Bank Compliance (All Phases including OCC Training in BSA, CRA, Consumer Lending, Mortgage, Deposits)

• CAMEL/Compliance Regulatory Examinations/Regulatory Relations

• Shared National Credit/Commercial Credit Review, Classification and Financial Impact Recognition

• Mortgage Credit Review for collateral valuation, registration, compliance, administration and accounting

• Bank General Ledger

Software Skills

Microsoft Project, Microsoft Office Suite, Visio, SharePoint, PowerPoint, OMNIPLUS (Analysis Skills), PeopleSoft (HR Administration User), TALEO (Recruiting User), TENROX, CLARITY, HP Quality Center, SQL (Introductory Skills)

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