Experienced Retail/Financial Fraud Investigator

Tonia W. Zeigler

*** ********* ****** *****

Harmony, PA 16037

843. 655.3438

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June 2009-Current

Burlington Coat Factory, Downtown Pittsburgh, PA

Saks Fifth Avenue, Downtown Pittsburgh, PA

Investigator-Loss Prevention Manager (AP)

• Responsible for ensuring the safety and proper policy enforcement for internal and external apprehensions.

• Utilize superior decision making skills to strike a balance between asset protection and the preservation of customer service quality.

• Ensure risk management initiatives are implemented effectively.

• Formulate and implement shortage control strategies.

• Manage and develop AP team through effective leadership.

• Develop strong liaison with all levels of management and store personnel.

• Conduct fraud investigations and internal interviews.

• Utilize Closed Circuit Television and Digital Video Recorders (DVR) surveillance, in conjunction with available intelligence to maximize internal and external apprehensions

• Enhance awareness through training classes and periodic meetings..

• Chairman of the Safety Committee which is tasked with providing a stable and safe environment for our Associates and Customers.

Feb 2009-June 2009

Ross Stores, Asheville, NC

Loss Prevention Officer

• Maintained a safe and efficient environment for associates and customers

• Established high level of customer service awareness in the context of protection of company assets.

• Monitored access points for potential shrink issues by identifying individuals exhibiting traits considered to raise suspicion of asset risk.

• Monitored compliance with loss prevention policy.

• Ensured proper checkout procedures observed by associates and customers.

June 2001- Nov 2008

Coastal Federal Bank, Myrtle Beach, SC

Security and Financial Fraud Investigator

• Conducted internal and external fraud investigations in which the bank was a potential fraud victim.

• Conducted initial and recurrent security, robbery and fraud training of all associates.

• Responsible for annual bank fraud training for all local banks, in cooperation with the FBI, Secret Service, State and Local law enforcement stakeholders continuing education.

• Conducted public interest fraud awareness seminars at venues such as community centers and rotary clubs.

• Interviewed suspects and victims.

• Filed police reports for the benefit of Federal, State, and local stakeholders.

• Monitored and maintained DVR and alarm systems.

• Performed continuous review of security and loss prevention practices throughout the organization and report any recommendations to senior management.

• Performed periodic internal control and security reviews of branches and other corporate facilities.

• Ensured that the bank was in compliance with the federal Bank Protection Act.

• Conducted periodic audits of all facilities to determine compliance with applicable corporate policies and procedures, to include security procedures; reporting the results of audits to the Audit Committee, the Internal Auditor, Chief Financial Officer, and the Chief Executive Officer.

• Responsible for the filing of Suspicious Activity Reports (SARs) when required, and report all SAR filings to the Audit Committee.

• Respond to Customer inquiries and complaints when applicable.

June 2000-May 2001

BULTZ Law Offices, PA, Myrtle Beach, SC

Legal Assistant/Paralegal

• Prepared and filed Court documents.

• Assisted in litigation and mediation

• Scheduled and coordinated all appointments, to include arbitration and mediation sessions.

• Interviewed clients and witnesses for court preparation.

• Processed payroll for office associates.

EDUCATION

May 1998

East Carolina University, BS Criminal Justice

May 1995

Brevard College, AA Music/Psychology

Professional Organizations

• CEIGIG- Carolina’s Economic Crime Investigators Group

• IAFCI- International Association of Financial Crimes Investigators

• Speaker’s bureau at community groups on fraud awareness.

• Liaison with Federal, State and Local law enforcement as a consultant on fraud and security issues.

• Associate member ACFE

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