Lead Specialist, Production Systems

Patricia N. Tobias

***** ******* ***** * ******, AL 251-***-**** ********@*****.***

Summary of Qualifications

Twenty years of information systems project management and technical support experience in a manufacturing environment with a proven record of contributing to the cost reduction and efficiency efforts of the business including support of multiple sites. Recognized with a monetary award for a successful contribution in the management of supporting quality, process, and intranet- based applications during a major product line conversion. Demonstrated exceptional communication skills with the flexibility to assist both technical and non-technical users from operators, process engineers, vendors, and local mill leadership to users and peers at other manufacturing sites. Core competencies include:

• Team Leadership • Project Management • System Availability

• Diagnosis and Troubleshooting • Application Installation, Upgrade, and Maintenance • Disaster Recovery

Technical Skills

Systems: Windows NT/2000/XP/7

Databases: Oracle, SQL

Languages: Visual Basic

Software: SharePoint, PI Server Management and Applications(Interface support for Foxboro, RSLinx, OPC, and Bailey connectivity), Proficy Plant Applications, Crystal Reports, MS Office(Word/Excel/PowerPoint/Access/Outlook), MS FrontPage, Lotus Notes, TWMS (Technical Warehouse Management System by 3tn), Broner Metals MES, SAP

Professional Experience

ThyssenKrupp Steel USA – Calvert, AL

Lead Specialist, Production Systems – Hot Strip Mill, (July, 2011 – present) Defined, implemented and improved IT-Processes regarding manufacturing execution in the manufacturing area of a steel mill while working with mill management and vendors to provide primary end-user support in the administration and maintenance of the MES and TWMS systems.

• Coordinated and implemented the identification process for genealogy issues after slab swapping activation in TWMS and a correction procedure for affected coils in MES and SAP systems.

• Assisted Slab Yard personnel in the TWMS configuration and activation of a new bay to expand slab storage for increased production demands.

• Developed specifications for requested MES and TWMS software enhancements to meet Hot Strip Mill business needs and internal/external customer requirements.

• Managed messaging between Level 2, MES, SAP and TWMS systems for Hot Strip Mill slabs and coils for shipment to customer as well as for further processing by the Cold Roll and Hot Dip Galvanizing mills.

International Paper (2000)/Champion International - Pensacola Mill - Cantonment, FL

Business Information Manager(BIM), (September, 2010 – July, 2011) Served as primary liaison between mill operations personnel and IT resources in the management of corporate and local IT services provided to the mill. Engaged and tracked Priority 1 IT issues affecting production, with responsibility for timely documentation, escalation as required, and resolution. Aligned IT objectives with mill operational excellence, financial, and customer focus goals while supporting overall business needs.

• Facilitated analysis and design for replacement of UPS systems in primary and backup data centers between corporate server support, local hardware support, and mill project engineering representatives.

• Maintained company-wide software standards and practices through engagement of local and corporate IT resources with facility contacts for implementation of proven applications, such as Dolphin, SKF, and AutoCAD.

• Assisted external vendors and respective mill sponsors in establishing remote access support capability for installed environmental, quality, and process control systems.

• Supported PIM (Process Information Manager) corporate initiatives at the facility for automatic mill reporting in addition to testing newer technology such as online collaboration systems to minimize support costs and reduce production downtime.

Mill Applications Analyst, (2007 - September, 2010) Served as IT lead and liaison for corporate project implementations meeting standardization efforts of the business while supporting application requirements for other sites.

• Managed local IT responsibilities for projects upgrading paper machine quality testing equipment and automating quality certificate of analysis(COA) reports required by customers while executing process and quality data system changes for a major mill conversion project.

• Implemented corporate sponsored manufacturing excellence application to monitor mill operating parameters and trigger out of specification alarming for mill paper machine, power, and unbleached/ bleached pulping areas.

• Redesigned mill intranet site utilizing MS FrontPage by interviewing department representatives for final web site design. Assisted in recent effort to revamp site by introducing SharePoint tools and methods to area contacts for transfer of site administration and maintenance responsibilities to mill personnel.

• Coordinated upgrades of server and client software and replacement/retirement of mill application servers while providing 99% server availability.

• Maintained IT disaster recovery plan, including IT hurricane plan and documentation for corporate sponsored applications.

• Updated IT support documentation as reference guides for peers and IT manager encountering daily troubleshooting issues as well as participating in after hours support rotation. Recommended documents for support at other sites.

Senior Information Systems Engineer/Application Engineer, (2001 - 2007) Coordinated IT objectives for Cutsize Business System and associated converting operations to meet standards of the mill’s primary customer.

• Implemented downtime tracking for 2 paper machines and 3 finished product lines utilizing the respective Proficy module. Conducted scheduled training in a classroom environment as well as daily “on the floor” sessions during rollout.

• Developed ad hoc and scheduled reports for production and accounting inquiries from an Oracle-based product tracking data warehouse. Maintained report links, execution schedule, and database connections on mill intranet site and report server.

Information Systems Engineer, (1998 - 2001) Designated as IT representative for Pulp Business System supporting information requirements of power, recovery, pulp, and wood yard areas.

• Designed and implemented migration plan replacing a Vax-based PI server and archive database with a Windows-based configuration of 3 area servers transferring data to 1 main server accessed by mill users.

• Developed mill-specific training manuals and conducted mill-wide training classes for 100 operators, engineers, managers, and maintenance personnel on client applications accessing the Windows-based process data system.

Engineer – Information Systems (1995 - 1998) Served as IT representative for Offset Business System and Market Pulp Business System by identifying opportunities to support business needs and customer requirements.

Associate Engineer – Information Systems, (1994 - 1995) Completed initial configuration of the Vax-based PI archive system for the mill’s power boilers and turbines while providing the availability of process data from control systems for up to 2 years. Gained understanding of mill developed as well as proprietary interfaces transferring data from control systems to the database.

Assistant Engineer – Information Systems (1992 - 1994) Completed a 16-month Early Career Development (ECD) Program by learning the paper manufacturing process from the forest to the end paper product, distinguishing and observing managerial styles of department leaders, and working with personnel in the 4 major areas of the mill: Paper Manufacturing, Pulp Manufacturing, Power and Recovery, and Facilities (mill support departments such as Human Resources, Finance, Purchasing, and Engineering).

McAleer Computer Associates – Mobile, AL

Programmer, (1991 - 1992) Completed programming enhancements and provided technical support for educational software used by school district central offices and food services.

Education

Bachelor of Science - Computer Information Science, 1989

Mobile College, Mobile, AL Master of Science - Computer Information Science, 1991

University of South Alabama, Mobile, AL

References - Available Upon Request

Contact this candidate