Customer Service Assistant

Nhu Ngoc Hong

**** ********** ***** **., *** Jose, CA 95148

Cell phone: 408-***-****

u76cb9@r.postjobfree.com

OBJECTIVE

- Seeking a position in Accounting Department where extensive experience will be further developed and utilized

QUALIFICATIONS & SKILLS

- Excellent ability to work with numbers.

- Attention to details.

- Good organizing skills.

- Computed and documented customer records.

- Bilingual English and Vietnamese

Hardworking, devoted to work, responsible, multi-tasking, caring, honest, efficiently time management, customer-service oriented

Ability to work well in a team, patient, eager to learn

EDUCATION

2003 - 2007

B.S Finance

Economic University, HCM City, Viet Nam

2008 - now MBA – Concentration: Accounting

Northwestern Polytechnic University

EXPERIENCES

2008 - Present *Assistant for Accounting Department – Sunnyvale Seafood Inc. – Union City, CA 94587

- Responsible for reviewing supporting documentation for accuracy of payable and communicate directly with vendors for outstanding invoices

- Assist staff and vendors in all inquiries regarding account payable

- Maintain all A/P and A/R records

- Assist in collecting from customers and all inquiries regarding invoice

- Interface with customer service regarding invoicing, credits and customer disputes

- Posting daily cash receipt and preparing statement for customers

- Processing credit memo and inventory control

- Keep tracking products in and out to have a precise inventory report at the end of the month

- Manage all stock, supplies and services for the office

2007 – 2008 *Credit Management Officer, Risk Management Dept - Head Office of An Binh Commercial Bank – Viet Nam.

- Guiding processes to branches

- Making the monthly report to Viet Nam State Bank such as: risk reservation, internal report, bad debt, out of date debt

- Secretary of Credit Board: preparing drafts, meeting reports; managing and saving files.

- Examining credit file to avoid the credit risks for the loan

2006 – 2007 *Assistant of Managing Director, Liz Fashion Design Shop - 34 Cach Mang Thang Tam – District 3- Viet Nam.

- Supervising daily activities

- Supervising marketing strategies and succeed to raise the customer number coming to the store

- Training to staff: customer insight, communication, computer.

- Checking, controlling cash flow and finance budget

2007 *Internship, BIDV bank - 134 Nguyen Cong Tru, District 1- Viet Nam

- Read the documents related to processes in BIDV

- Help the admin officers to file the loan documents

- Organizing meeting, preparing documents, data collection

- Get acquainted with credit documents of customers

2006 – 2007 * Assistant of Managing Director, New York International Language School – Viet Nam

- Assist Managing Director to conduct all projects

- Set up and manage ISO system

- Work out operating plan

2005 – 2006 *Casual Labour, Unilever Vietnam

- Do paper work: typing, filling.

- Set up library for HR department.

- Contact to candidates for HR department in recruitment

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