Service Maintenance

Srinivasan Balakrishnan Email: ***************@*****.*** Mobile: +91-978*******

Seeking senior level assignments with Construction / Mining industry, which can fully utilize & align to my business experience.

Career Background

• Qualified Mechanical Engineer with 16 Years of experience in Service Operations & Maintenance, Client Servicing and People Management in Truck and Crawler mount Drilling Equipments.

• Adept at managing maintenance of various equipments for reducing downtime and enhancing operational effectiveness, supporting and repairing of mechanical equipment.

• Expertise in managing entire breath of mining operations inclusive of planning, procurement, execution, contract management, warehousing etc.

• Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues.

• Industry knowledge in,

-Service Operations -Customer Care -Technical Support

-Spare Parts Operation -Machine Maintenance -Team Supervision

• Routine inspection, follow up of schedule maintenance, manpower allotment for workshop and field activities.

• Adept in Service Operations along with implementation of various techniques for improving the process operations along with cost effectiveness.

• Solutions-driven, customer centric professional with significant experience in handling all aspects of service functions encompassing factory and field service.

• Adroit in introducing innovative campaigns for driving business growth, increasing profitability and revenue.

• Skillful at monitoring and motivating the workforce to enhance their effectiveness & assist them to deliver quality services to clients.

• Spearheaded troubleshooting of machineries and have resolved all technical issues.

• Self-starting, goal-oriented strategist, highly imaginative with many innovative ideas.

Proficiency Matrix

Maintenance Operations:

• Planning and effecting predictive & preventive maintenance schedules for various machinery and equipment to increase machine uptime & equipment reliability.

• Implement maintenance schedules, carrying out periodic checks to ensure performance of different equipment and maintaining requisite documents for the same.

• Identifying areas of obstruction/breakdowns and taking steps to rectify the equipment through application of trouble shooting tool.

• Coordinating material / spare parts planning related activities encompassing identification of vendors, requirement specification & offer evaluation.

• Maintaining and promote a safe and clean working environment that complies with the Occupational Health, Safety and Welfare act.

Service Operations:

• Heading post-sale service operations ensuring customer satisfaction and business retention. Ensure that operations at the service point matching with the company standards.

• Organizing free checkup camps, service marketing, market survey and analyze competitors product situation, product advantage/disadvantage and competitiveness.

• Overseeing the spare part management operations, reviewing with the organizational principles on the after-sales function, close the open issues if any on regular basis.

• Developing a quality system (CRM) to ensure the perfect operation of the system as well as enhancing customer satisfaction matrices.

• To ensure profitability of operations and supervise all aspects of Service management including Maintenance planning, Performance monitoring, Trouble shooting & overhauling major sub assemblies of all systems to ensure compliance with quality & safety standards.

• Monitoring of parts sales budgets, responsible for sales and inventory control using SIS & MS Office.

Client Servicing:

• Monitoring the post service activities like post service feedback, follow up with the customers, service reminders and handling customer complaints, call centre activities management for superior customer service.

• To enhance customer satisfaction matrices through on time delivery of spare parts and monitoring customer complaints & warranty issues.

People Management/Training:

• Implementing recommended operating procedures of OEM to the customers.

• Handling operational functions like shift management.

• Organizing and conducting practical and theoretical training programs, to enhance skills and motivational levels for the service team.

Work Experience

1. November 2006 to Auguest 2010. Midroc Gold Mine – PLC, Ethiopia.

Position : Manager – Drilling machines and General utilities.

A Midroc Ethiotec Group of Companies – The largest Opencast and Underground Gold mine in Eastern Africa and annually producing 3600kgs of Gold.

Deployed at Legedembi Gold Mine.

• Responsible to report the equipment status in Department meeting on daily basis.

• Handling the overall activities of Workshop and field service and ensuring the maximum availability of equipments to meet production targets.

• Field activities comprise Routine Inspection, trouble shooting, carrying of planned maintenance jobs of Atlas Copco (DM45, CM780, ST1030, MT436 ) and Sandvik (1500 Rock pilot, Toro9 & 7, Axera6 & 7, Supermatic, etc.), Normet (Charging, Scaling & utility) make equipments.

• Workshop activities comprise the major repairing / rehabilitation of machines - includes major repairing of Electro-hydraulic components, Transverter, Rotary Screw Air compressors (IR, Atlas Copco & Tamrock), Hydraulic drifter-HL1500, Hydraulic pumps, Motors, Cylinders and undercarriage units.

• General Utilities comprise the maintenance of Plant diesel generators (CAT3512, CAT PGS500 & Cummins K-19), HP-Air Compressors (Atlas Copco and IR), Welding shop, Tyre shop and Machine shop.

• Control over four supervisors and Seventy-nine technicians including three expat.

• Conducting weekly meeting with Supervisors and mechanics to review the safe working condition, leave schedules.

• To prepare the yearly budget for Drilling machines - mechanical & electrical spares, machine shop materials for fabrication, Welding shop materials for Bucket and Dump body repairing and Vulcanizing materials for tire repair shop etc.

• Responsible to prepare and maintain the availability of repaired major sub assemblies as a float.

Delegated to acting as Director for Heavy Duty Maintenance Department.

Heavy duty Maintenance Department consists of the following sections,

Hanger shop, Field service, Light vehicle maintenance, Component & Engine repair shop, Tyre shop, Machine and Fabrication shop.

• To preside the Department meeting on daily basis to schedule and implement the job plan.

• Participating the management meeting on behalf of HD on weekly basis to review and resolve the managerial issues.

• To provide availability to the Open Cast, Under Ground Mining and Exploration Dept. of the following machinery’s- Drill Rig, Dump Truck, Loader, Excavator, Dozer and Motor Grader of Caterpillar, Komatsu, Hitachi, Sandvik, and Atlas Copco.

• Coordinating with planning department and forecast the weekly available of machineries for mine production & metallurgy operation.

• Responsible to release purchase order for spare parts in line with budget and requirements, monitor and control inventory.

• To prepare and execute the schedule and major repairing of Excavators CAT - 5110B, 385C, 245B & Hitachi Zaxis850, Dump trucks (775E, 773D, 769C & D), Wheel loaders (990, 988H & F, 980G), Dozers (CAT-D9R & N, D7R), Komatsu275A, and 14G Motor grader.

• To maintain the availability of buses, Light Vehicles for the entire fleet of mine operation.

Notable Achievements:

• Major repair work done on three HR2.5 Air compressors (1200Cfm @ 350psi) first time in Legedembi workshop with local technicians.

• Maintained 85% availability of Heavy-duty Air compressors make IR-two no’s UP5-30-8.5 & three no’s M30 (Electric driven) and Atlas Copco make four no’s XAHS37 & two no’s XAS36 (Diesel driven).

• Maintained 80% availability of two Panterra 1500-Rock pilot Drills after working of 2000 hrs until the current hrs of 18000 hrs without major rehabilitation.

• Scrutinized on non moving spares and reported in order to that benefited for more than half million Birr by returning non-moving spare parts to OEM on mutual understanding.

• As a member of Tire committee generated the awareness of haul road maintenance and successfully reduced the operating cost of HEMM trucks and loader tires by regular inspection, repairing, and following tire Swap program.

• Completely reorganized maintenance plan and improved the reconditioned engine life from 1000 Hrs up to 8000 Hrs.

2. December 2001 to October 2006 Revathi Equipment Ltd - India.

Position : Supervisor Grade – V.

Manufacturer of Truck and Crawler mount Blast hole & Water well Drilling Rigs, Transit Concrete Mixture unit in India. Annually manufacturing average 25 crawler & water well drilling rigs.

Deployed at CIL, NLC, HZL, NMDC and CGWB projects in India.

• Responsible for Erection, Commissioning and testing of Blast hole drills of diameter 250mm & 165mm and Combination Water well drills of depth 500mtr & 300mtr.

• Was Area in charge - Service and Sales for SECL Projects since May 2005.

• Control over 9 Service engineers & technicians

• To maintain the availability of warranty & non-warranty machines on monthly basis to achieve the yearly target.

• Carrying out CBM method on drills according to their age and working condition.

• To prepare monthly report on Drill availability, spare parts consumption, DTH hammers & bits performance in MARC project.

• Generated Parts sales and Service revenue by implementing the Rehabilitation program to the customers.

• To plan and maintain the available of major sub assemblies as a float to minimize the break down hours.

• To educate the customers on repair before failure of major sub assemblies to minimize the overhaul cost.

• Update technical & industry awareness at project site to keep abreast the changing market requirements and site application.

Notable Achievements:

19no’s Crawler mount BHD rigs were successfully commissioned and proven the performance by achieving 85% availability up to the warranty period in CIL Projects – NCL, WCL and SECL.

03no’s Truck mounted combination Water well rigs (DTH & Rotary) commissioned and proven the capacity by DTH and Rotary test wells for CGWB projects – Bhopal & Nagpur.

03no’s Crawler mount C650E (BHD) Electric prime mover rigs commissioned and tested at Neyveli Lignite Corporation and proved the performance by achieving 85% availability by operating 1000Hrs and drilled above 25000Mts within 150days period of time.

Successfully commissioned and proven the performance of Four no’s (C650D) drills at Hindustan Zinc Ltd-Rampura Agucha Mine in Rajasthan under MARC (Maintenance and Repair Contract) for two years.

Proven the enhanced life of DTH hammers (Mission 6 & RD6) from 5200mts to 8500mts.

3. July 2001 to December 2001 Drill Max India Ltd.

Position : Sr.Engineer - Service.

Leading Manufacturer of Exploration rigs - Diamond core Drills, Mud Pumps and Sand Separator Pumps.

Responsible for Commissioning, testing and maintenance of Skid Mounted Diamond core drills and Duplex double acting reciprocating Mud Pumps (6 & 8inches) supplied in Southern region of CIL - Coal wing and AMSE – Exploration Wing.

4. December 1998 to June 2001 Kores (I) Ltd. – Engineering Division.

Position : Service Engineer.

Leading Manufacturer of Truck and Trailer mount Water well and Blast hole Drilling rigs & Mud Pumps in India.

Deployed at TWAD Board and NLC projects in Southern India.

• Responsible for Erection, Commissioning and testing of Truck mounted Water well rigs and Skid mounted Mud pumps.

• Successfully commissioned three 450 meter, four 150 meter (160mm hole dia) truck mounted Straight Rotary drills and proven the Capacity for TWAD Board.

• Successfully assemble and commissioned one 600mtr Diamond core drill for CIL Exploration wing.

• To analyze and monitoring the performance of Competitor product.

• Spare parts recommendation and forecasting for the annual maintenance program.

5. Jan 1995 to Nov 1998 Neyveli Lignite Corporation Ltd.

Position : Maintenance Tech.

Largest Open Cast Lignite Mine placed in Southern India.

As a maintenance technician responsible for,

• Erection and Commissioning of Truck and Trailer mounted water well Rigs at Mine – 1 and Mine – 2 with OEM.

• Maintain the fleet of following machines,

CALWELD-Auger Drill (50" & 42"hole dia of 30meters depth), GEEFCO-Reverse Circulation Drill (42" & 36"hole dia of 200meters depth), LMP, JVM & KORES-Straight Rotary Drills (160mm hole dia of 450meters depth), Gardner Denver & KORES Mud Pumps and MAN GHH & CHICAGO PNUEMATIC High-pressure Screw Air Compressors.

• To repair and maintaining the Supporting trucks (Ashok Leyland & TATA), welding & lighting generator units.

• To repair and maintaining the available of Drill rig major sub assemblies as a float to minimize the MTTR.

• Examine the sub assembly parts for re-usability, which is under repair.

• Complete rehabilitation of Drilling Rigs and Supporting units.

Practical Training Undergone

Maintenance and Operating procedures of DM45 (HP) Drills at Legedembi Open cast Gold Mine – Ethiopia.

Prevent & Controlling Oil Contamination – Revathi Equipments Ltd. Coimbatore – India.

Basic assembly procedures and testing of Drill Rigs and Mud Pumps at Kores (I) Ltd. Pithampur – India.

Basic assembly and testing procedures of Diamond Core Rigs at Kores (I) Ltd. Pithambur – India.

Repair & Maintenance procedures of HEMM Equipments tyres with Tip Top at Legedembi Open cast Gold Mine – Ethiopia.

Academic Credentials

Technical Qualification : First class Diploma in Mechanical Engineering with 71% from Board of Technical Education and Training

Elective theory : Automobile Technology.

Mailing Address

House No : 11A

Ganapathi Nagar Extension

Vadaloore P.O

Tamilnadu

India.

Pin Code – 602303

Tel: 0091- 978-***-****.

Personal Details

Name : Srinivasan Balakrishnan

Name of Spouse : Krishnaveni

Father Name : S.Balakrishnan

Date & Place of Birth : 29 June 1976 / Neyveli

Gender : Male

Marital Status : Married

Nationality : Indian

Passport No : F9664650

Date & Place of Issue : 13.10.2006 / Chennai

Date of Expiry : 12.10.2016

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